IT Operations Specialist

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

As an IT Operations Specialist, you will support the day-to-day operation of CloudFactory's infrastructure, networks, and SaaS applications, helping ensure systems remain available, secure, and well maintained. You will carry out routine maintenance, provide first-level support for communication and productivity tools, and contribute to disaster recovery and compliance activities, escalating complex issues to senior team members as needed. This is a great opportunity to build hands-on IT operations experience within a mission-driven, fast-scaling organization.

Responsibilities:

Infrastructure and network support

• Carry out routine maintenance of physical data centre infrastructure, including servers, storage, and networking equipment.
• Monitor environmental controls and network performance, escalating issues as needed.

Domain, DNS, and certificate management

• Assist in managing domain renewals and certificate lifecycle tasks.
• Perform basic DNS record configurations (A, CNAME, MX) under supervision.

SaaS application support

• Test new features in SaaS applications against defined test cases.
• Provide first-level support for communication and productivity tools (e.g., Gmail, Slack), resolving common user issues.

Disaster recovery and business continuity

• Assist in executing disaster recovery runbooks and participate in scheduled DR tests.
• Escalate DR-related alerts and issues as required.

Governance and compliance

• Follow established procedures and security standards, applying good comprehension of conformance to corporate policies and information security requirements.

Continuous improvement

• Contribute creative thinking and new approaches to completing tasks within own work assignments.

Requirements

Must-have skills (required)

• Technical knowledge: sound generic domain and specialist IT operations knowledge, typically gained from recognized bodies of knowledge, with an appreciation of the wider business context.
• Communication skills: sufficient for effective engagement with colleagues and customers, using appropriate methods, tools, and processes.
• Security and compliance awareness: fully aware of organizational standards for security, privacy, and ethics, and applies appropriate working practices in own work.
• Problem-solving: applies a methodical approach to routine and moderately complex issue definition and resolution across a variety of environments.
• Autonomy: works under general direction, exercising discretion in identifying and responding to complex issues within own assignments, and knows when to escalate.
• Collaboration: interacts with and influences colleagues, and has working-level contact with customers, suppliers, and partners.
• Continuous improvement mindset: contributes creative thinking and looks for new or better ways to complete tasks.

Academic and professional requirements

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 3–4 years of experience in IT operations, infrastructure, or systems administration.

Nice-to-have skills (preferred)

• Experience with cloud platforms (e.g., AWS, Azure, or GCP).
• IT certifications such as CompTIA Network+, Server+, or ITIL Foundation.
• Exposure to administering SaaS applications, such as Google Workspace or Slack.

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Hybrid Working Model
• Comprehensive medical cover
• Group life insurance
• Personal development and growth opportunities

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!