IT Operations Specialist

Job Title: IT Support & Operations Specialist

Geography / Location: Philippine - Any US Hours remote

Company Information:

Daniel P. O’Reilly and Company (DPO&Co.) is a boutique strategy consulting firm that specializes in rapidly delivering value to our clients. We engage with Private Equity firms and traditional corporate clients on projects similar to those done at A.T Kearney, McKinsey, Bain, BCG, Strategy&, etc. Additionally, our BPO (Business Process Outsourcing) services are specifically targeted to mid-market clients to improve any inefficiency in the back-office functions by leveraging labor cost arbitrage and time zone difference. BPO performs several services, including Finance & Accounting, CRM, Supply Chain, Data Analytics, HR, Admin functions, and many more based on our clients’ specific needs. After several successful years and completing over 170 engagements, we have also entered the Principal Investing arena, closing our first deal on a Printed Circuit Board Manufacturing company in September 2020.  The team spans globally with team members in Chicago, Puerto Rico, Denver, Colombia, Indonesia, and India. Our BPO team has tripled since 2020 and we are looking for new team members who could elevate our team’s experience and skills to the next level!

Key Responsibilities

1. Telecom & Asset Management (Verizon & Hardware)

   • Audit monthly Verizon bills; handle line additions, suspensions, disconnects, and plan optimizations.
   • Maintain the hardware asset register and manage device enrollment/wiping via MDM (MS In-Tune).

2. HR Onboarding & Offboarding (M365 / MDM)

   • Partner with HR / TeamLogic to provision Microsoft 365 accounts, assign licenses, and set up devices for new hires.
   • Monitor any offboarded employees and work with relevant stakeholders to revoke access, pull software licenses, and manage hardware returns.

3. Vendor & Ticket Triage (3rd-Party MSP / TeamLogic)

   • Monitor MSP ticket resolution, response times, and service quality.
   • Be the 2nd or 3rd escalation if MSP cannot solve issues with user

4. Security & Training Administration (KnowBe4)

   • Work with HR manager / TeamLogic to schedule quarterly KnowBe4 phishing tests and assign security awareness training modules.
   • Track completion metrics and send compliance reports to HR and IT leadership.

5. Continuous improvement and Technology Stack Evaluation

   • Tech Stack Audits: Partner with IT Manager to audit current software adoption, identify redundant tools, and evaluate alternative solutions for field operations.
   • Data-Driven Feedback: Analyze recurring MSP escalation trends, Verizon data overages, and hardware failure rates to provide actionable recommendations for future infrastructure investments

Basic Job Requirements:

• Experience: 2–4 years in IT Operations, Helpdesk, or System Administration.

• Conform to our values: honest with integrity, humble, respectful, fair, committed, and has exceptional analytical skills

• Structured thinker:  Capable of providing structure and order to what is often a vast amount of information; successful candidates do not lose sight of the high-level strategy and organize thoughts and activities in a logical manner

• Results-oriented:  The successful candidate carefully examines the intended impact of action and understands that our firm’s activities must lead to actions, which in turn lead to measurable results for both our clients and our firm

• Team player: Thrives on engaging in discussion with colleagues to develop impactful solutions; reaches out proactively to others for input; works as a thought partner

• Detail-oriented: An individual who takes personal pride in being certain that all aspects of an assignment are completed correctly

• Excellent organizational, communication, and interpersonal skills; able to communicate confidently and professionally within the organization

• Candidates must be able to produce results in a fast-paced, intellectually intense, client-oriented environment – will be judged on outputs, not inputs

• Strong communication to convey complex concepts in PowerPoint, emails, and verbally

• Strong Microsoft Excel skills to help other team members solve the problem

Interested candidates should submit a resume and cover letter to HR at [email protected].

Please visit our website at https://dpoandco.com/bpo to learn more about us!