IT Operations Specialist

Who you are

• 1+ years of experience providing support in a corporate environment
• Linux, Mac, and Windows troubleshooting skills
• Basic knowledge of Windows 10/11 PC hardware, Linux software troubleshooting, and Mac environment and hardware troubleshooting
• Network baseline knowledge such as network configurations, VPN provisioning and troubleshooting, etc…
• Proficiency in video conference (Google Meets/Zoom)
• CA Drivers License
• Familiarity with enterprise tools such as Google Workspace, Slack, JIRA, and Zoom
• Experience with a ticketing support platform such as JIRA
• Extensive knowledge of Mac OS, iOS and Apple hardware, Windows 10/11, Linux Ubuntu versions
• Strong customer service, problem solving, and teamwork abilities
• Experience operating within a globally relevant, fast paced enterprise environment
• Detail-oriented and process-driven, specifically with regard to process and policy standard documenting
• Outstanding communication and interpersonal skills

What the job involves

• We are looking for an IT Operations Specialist
• In summary, you’ll work closely with the Information Technology team as a whole, help expand our HQ presence by providing IT support on-site and using remote tools as necessary amongst different buildings within HQ
• The ideal candidate will demonstrate strong professionalism in delivering excellent customer service, using sound judgment for timely problem resolution
• They should understand office culture, maintain positive relationships with stakeholders, and possess 1+ years of IT Support experience with Linux, Windows, and Mac troubleshooting skills
• Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc)
• Support Lifecycle in the Onboarding/Offboarding of Figure employees
• Maintain inventory of equipment and other IT assets and ensure compliance standards are followed
• Support common IT services: Okta, Google Workspace, Slack, Zoom, security hardware, etc…
• Maintain relationships with vendors and cross-functional teams
• Be an advocate of knowledge sharing across IT and the company
• Provide AV Operational support in our conference room spaces and phone booths
• Provide event related support in conference rooms and large meeting rooms spaces
• Maintenance and upkeep of printer related requests