IT Operations Support Assistant I

JOB SUMMARY

• Operations Support Assistant I provides level 1 support to Applications, Software, Hardware and Services supplied by the IT Division

QUALIFICATIONS

• Must be a graduate of a Bachelor's degree in Information Technology, Computer Science, or any computer-related course

• Strong verbal and written communication skills

• Eagerness to learn new technologies and systems

• Ability to deal with pressure and difficult task or activities and an ability to diagnose and resolve a variety of technical issues

DUTIES AND RESPONSIBILITIES

• Answer calls from multiple communication platforms and create a ticket for all the technical concerns received.
• Perform assigned routines to monitor and maintain data and services availability.
• Escalate unresolved issues or problems to any level two internal support or vendors.
• Conducts application trainings to other IT staff or users.
• Repair any IT related hardware owned by the company.
• Performs routines, system maintenance tasks, including system upgrades and patches.
• Create and maintain user accounts and access levels.
• Monitor network security and ensure compliance with policies and regulations.
• Generate reports, analyze data, and document processes.
• Managing the process of sourcing, procuring, and delivering goods and services to customers.
• Facilitates vendor related coordination like repairs and acquisition of spares.
• Learn new systems and applications being used by CSMC Staff and Doctors over time.
• Upgrade skills to cope up with the dynamic environment of the hospital IT requirements and services.
• Adjust to the shifting schedule requirement to align with the planned table of organization for IT operations section