IT Operations Support

We are seeking a proactive and detail-oriented IT Operations Support (Systems Operations) professional to join our IT team. The successful candidate will be responsible for the day-to-day operation of production systems, ensuring system availability, stability, and smooth execution of operational activities. This role will work closely with internal technical teams, external vendors, and business stakeholders to maintain reliable IT services.

Key Responsibilities

• Monitor production systems, applications, and batch-processing activities to ensure smooth operation and timely issue detection.
• Identify abnormal conditions and execute predefined Standard Operating Procedures (SOPs) for incident handling and escalation.
• Perform routine operational tasks, including job scheduling, batch processing, manual job execution, and result verification.
• Support application and system deployments by conducting service start-up/shutdown, deployment verification, post-deployment checks, and environment validation according to established runbooks.
• Execute scheduled server patching activities, including pre-patch preparation, patch implementation, and post-patch validation.
• Assist with data centre operations, including access coordination, basic hardware and infrastructure checks, and onsite support when required.
• Conduct first-level troubleshooting and analysis for system failures, service disruptions, and operational incidents.
• Escalate and log incidents, coordinating with vendors and support teams to facilitate prompt resolution.
• Manage and follow up on vendor support cases, providing logs, error details, and relevant technical information.
• Coordinate with Tier 2 support teams to resolve system-level issues, abnormal processing results, and service degradation incidents.
• Maintain accurate operational records, logs, procedures, and supporting documentation.
• Participate in shift duties, scheduled maintenance activities, or after-hours support when necessary.

Requirements

• Diploma or above in Information Technology, Computer Science, Information Systems, or a related discipline.
• 1-3 years of experience in IT operations, system support, infrastructure support, or a related field.
• Knowledge of Windows and/or Linux server environments.
• Familiarity with system monitoring tools, batch processing, job scheduling, and production support operations.
• Basic understanding of server patching, deployment processes, and incident management.
• Strong problem-solving and troubleshooting skills.
• Good communication and coordination skills with both technical and non-technical stakeholders.
• Ability to follow operational procedures and work accurately under pressure.
• Willing to perform shift duties and provide support outside normal office hours when required.