IT Operations Support (Executive & Business Operations)

About the role

The Operations Support is responsible for handling and progressing outstanding items in the company's internal business systems (dashboards, work queues, tracking tools) accurately and on time. This includes verifying the accuracy of information produced or extracted by automated/AI tools before confirming it into production systems, testing newly built features/screens to confirm they work as intended, attending meetings as assigned, documenting and summarizing key discussion points, and converting them into tracked follow-up tasks logged into the queue system — as well as following up outstanding items with both internal and external stakeholders until resolved.

Key responsibilities

• Review pending items/work queues in internal business systems on a regular basis; action them per established procedures or escalate to the relevant stakeholder for a decision
• Verify the accuracy of information produced by automated/AI tools or extracted from source documents before confirming it into production systems
• Attend meetings as assigned; take notes on decisions and key discussion points, and summarize them clearly and concisely for stakeholders
• Convert meeting outcomes/decisions into trackable follow-up tasks, logged into the relevant work-queue system with an assigned owner and due date where applicable
• Test new screens/features in relevant internal systems to confirm they function as intended, and report any issues found
• Follow up on outstanding documents, information, or approvals with staff, partners, or external parties until fully resolved
• Maintain partner/vendor records and key documentation in internal systems, ensuring accuracy, currency, and proper filing
• Coordinate with the IT department and other units to complete access requests, registrations, and administrative approvals
• Enter and update data in internal systems per established rules, escalating any ambiguous case to the supervisor for a decision rather than guessing
• Prepare periodic status summaries of outstanding items and their resolution progress for management review

Qualifications :

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Business Information Systems, or a related field

• Experience in IT Operations, Project Coordination, Project Support, Business Operations, or a related role is preferred

• Basic understanding of IT systems, business processes, and project management principles

• Strong coordination, follow-up, organizational, and problem-solving skills

• Good attention to detail with the ability to manage multiple tasks and deadlines

• Experience preparing reports, meeting minutes, project updates, or tracking action items

• Proficient in Microsoft Office, especially Excel and PowerPoint; experience with project tracking tools is an advantage

• Good communication skills and the ability to coordinate with stakeholders at different organizational levels

• Able to work independently, exercise sound judgment within assigned responsibilities, and escalate issues appropriately