IT Operations Team Lead

What do we offer

• A key leadership role where you have a direct impact on the stability, security, and future development of our IT environment and AWL's overall IT strategy;
• A gross monthly salary between €5.200 and €6.900, based on full-time employment and depending on your knowledge and experience;
• A challenging and diverse IT environment with a complex infrastructure and international scope;
• An attractive benefits package in line with the Metalektro Collective Labor Agreement, including 27 vacation days and 13 additional paid leave (ADV) days;
• Extensive professional development opportunities through the AWL Academy, offering more than 50 training programs, complemented by our "Boost Your Life" wellbeing program and a net contribution toward a gym membership through Bedrijfsfitness Nederland.

What do we expect

• A bachelor's degree level of working and thinking, with a completed degree in IT, Computer Science, Information Technology, or a related field;
• At least 10 years of relevant experience in IT, including experience in project management, for example as an IT Project Manager, IT Manager, or in a similar role;
• Proven experience in developing and managing an IT strategy and roadmap, and the ability to translate business needs into concrete projects and results;
• Broad knowledge of IT infrastructure, including on-premises environments and Microsoft technologies, combined with experience or knowledge of software licensing and vendor contract management. Familiarity with NIS2, CRA, ISO 27001, and GDPR is considered a plus;
• Strong communication and leadership skills, with excellent command of both Dutch and English, and the ability to engage effectively with management, business stakeholders, and suppliers.

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AWL recruits exclusively through its own recruitment department and does not accept unsolicited candidate profiles or CVs from agencies or third parties. Any such submissions will be treated as direct applications and shall not create any contractual relationship between the sender and AWL. If a candidate is hired, no fees or remuneration will be payable. Any terms and conditions of the sender are expressly rejected.

About this vacancy

As an IT Operations Team Lead, you ensure that colleagues can rely on a stable, secure, and high-performing IT environment every day. You will lead a team of six professionals across the IT Help Desk (first-line support) and System Administration. You bring focus, structure, and the right conditions for the team to perform at its best.

You combine day-to-day leadership with a strategic focus on the future. You maintain oversight of the continuity and development of the IT landscape and are responsible for:

• Developing and maintaining the IT roadmap, translating developments and business needs within AWL into concrete IT initiatives;
• Coordinating IT projects while managing planning, budgets, progress, and stakeholder alignment;
• Managing IT budgets, software licenses, and contracts, while maintaining supplier relationships regarding pricing agreements, renewals, and service delivery;
• Safeguarding the reliability and security of the IT environment and ensuring compliance with relevant developments related to NIS2, CRA, ISO 27001, and GDPR;
• Further developing both the IT team and the IT organization within AWL by providing direction, coaching team members, and fostering effective collaboration with business stakeholders and external partners.

You have broad IT expertise and quickly understand technical challenges. For specialized topics, you work closely with colleagues within the team and other IT specialists, leveraging their expertise to make well-informed decisions and identify effective solutions.

Together with your colleagues, you contribute to changes and improvements across the IT landscape and play an active role in both national and international IT projects. You can easily switch between operational issues, stakeholder management, and strategic decision-making, helping shape the future development of AWL's IT organization.

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Disclaimer

AWL recruits exclusively through its own recruitment department and does not accept unsolicited candidate profiles or résumés from agencies or third parties. Any such submissions will be treated as direct applications and will not result in a contractual relationship between the sender and AWL. If a candidate is hired, no fees or compensation will be payable. Any terms and conditions submitted by the sender are expressly rejected.

Application process

1. Your application
   Great that you’ve applied! We’ll review your application carefully and get back to you within a week.
2. First interview
   You’ll meet with a recruiter and/or hiring manager to discuss your experience, motivation, and the role.
3. The next interview
   A deeper conversation with the Co-CEO and Team leader about the aspects of the role and how you would collaborate day to day.
4. The assessment
   Depending on the role, we may include a practical or skills assessment.
5. The offer
   When it’s a match, we’ll share an offer and walk you through next steps to join AWL.