IT Operations Technician (Data Center / IDC)

About the Role

We are looking for an IT Operations Technician to join our data center team in Dubai. In this hands-on, shift-based role, you will be responsible for on-site monitoring and support of our IDC infrastructure, responding to incidents, and executing work orders to ensure continuous, reliable service.

Key Responsibilities

• Perform 24/7 data center floor monitoring and rotating shifts
• Respond to incidents and execute work orders (including ad-hoc tasks) in line with SLA requirements
• Conduct routine inspections of the IDC environment and monitoring systems; identify and flag potential risks
• Follow Emergency Operating Procedures (EOP) to resolve incidents quickly and accurately, and maintain incident records with preliminary reports
• Execute Standard Operating Procedures (SOPs) independently, ensuring zero operational errors and meeting SLA targets
• Support installation, racking, cabling, and deployment of servers, network switches, and related hardware
• Assist with site surveys, on-site supervision, and minor infrastructure works

What You'll Bring

• Basic IT equipment knowledge and proficiency in Microsoft Office
• 0–2 years of hands-on IT, helpdesk, NOC, or data center experience — fresh graduates are welcome
• Clear, logical communication skills and a polite, service-oriented attitude
• A team player who is self-disciplined and takes ownership
• Fluent written and spoken English, as this is the working language
• Chinese language proficiency is a strong plus