IT Operations Technician / Engineer

Responsibilities

• Coordinate with team members to identify issues, manage tickets, troubleshoot equipment problems, and provide on-site support for server maintenance.
• Occasionally participate in on-site project implementation, including installation, cabling, switch configuration, and acceptance testing.
• Coordinate with vendors and support teams to resolve technical issues and implement project-related solutions.
• Assist in preparing necessary documentation in advance, including configuration scripts, cable connection lists, and project/service acceptance reports.
• Prepare daily, weekly, monthly, quarterly, or client-level reports as required.
• Manage the receiving and issuing of warehouse parts.
• Maintain warehouse inventory, conduct stock checks as required, and support the delivery of parts to data centers.

Basic Qualifications

• Recent graduates are welcome. A degree in an IT-related field or 0–3 years of professional IT experience is acceptable.
• Strong communication skills in both Chinese and English. Additional language skills are a plus. The company primarily serves Chinese clients.

Preferred Qualifications

• Basic networking knowledge, including the TCP/IP protocol suite and fundamental routing and switching concepts.
• Basic server knowledge and familiarity with the Linux command-line interface (CLI).
• Willingness to travel domestically and internationally as needed.
• Ability to work effectively under pressure and occasionally work overtime.

Job Types: Full-time, New-Grad

Pay: $3,500.00 - $4,500.00 per month

Benefits:

• Health insurance
• Paid time off

Work Location: In person