IT Operations Technician – Entry Level (Data Center / IDC)

TITANICOM is hiring IT Operations Technicians to support international data center operations and large-scale IT infrastructure projects across Europe.

This role is designed for candidates with strong potential and excellent professional qualities who are interested in IT infrastructure, data center operations, and international technical projects. Prior experience is not required — we provide structured technical training and a clear development pathway to help you build practical capabilities and grow into the role.

Responsibilities:

• Participate in 24×7 IDC (Data Center) operation and maintenance support

• Respond to incidents, execute work orders, and complete temporary operational tasks according to SLA requirements

• Perform routine inspections, identify operational risks, and support emergency response following EOP procedures

• Record incidents and prepare preliminary incident reports

• Execute tasks through ticketing systems and strictly follow SOP standards to ensure operational accuracy and SLA compliance

• Support installation, racking, deployment, maintenance, and basic troubleshooting of servers, switches, and cabling infrastructure

• Assist with site surveys, on-site supervision, minor implementation works, and project delivery support

• Collaborate with cross-functional teams to maintain stable and efficient data center operations

Requirements:

• Bachelor’s degree preferred (Computer Science, IT, Network Engineering, Telecommunications or related fields)

• No prior experience required — candidates will receive structured onboarding and technical training

• Strong sense of responsibility and ownership

• Excellent learning ability and willingness to develop technical skills

• Strong execution capability and ability to follow operational standards

• Good communication and teamwork skills

• Self-discipline and ability to work independently

• Proficient in Microsoft Office and standard office tools

• Local language + English, or Local language + Chinese

• Fresh graduates and junior candidates are highly encouraged to apply

What We Offer:

• Comprehensive onboarding and structured technical training program

• International data center and IT infrastructure projects

• Clear career development pathways and long-term growth opportunities

• Global project exposure and cross-border collaboration opportunities

• Competitive compensation and performance incentives

• Professional mentorship and continuous capability development

About TITANICOM

TITANICOM specializes in IT infrastructure and hardware system integration services. Headquartered in Hong Kong, with technical service centers across Germany, Singapore, South Africa, the United States, and other regions, we deliver 24/7 IT deployment and operational support services globally.