IT Operator

About the role

We are looking for an IT Operator to support 24×7 managed-service operations. The role is responsible for monitoring service signals, alerts and dashboards, responding to operational events, and performing first-line support in accordance with service standards, company policies and standard operating procedures.

Key responsibilities

• Operate and support managed services in compliance with approved standards, policies, service levels and standard operating procedures.
• Monitor service signals, alerts and dashboards to identify incidents, performance issues and abnormal conditions.
• Acknowledge, assess, record and escalate alerts or incidents within the required response and escalation timelines.
• Perform first-line troubleshooting by following approved runbooks, operating procedures and knowledge articles.
• Create and update incident, event and service-request records with accurate investigation details and actions taken.
• Coordinate with L2/L3 support teams, engineers, vendors and stakeholders for incident resolution and service restoration.
• Conduct routine operational checks and complete assigned tasks according to shift checklists and procedures.
• Provide clear and accurate shift handovers, including open incidents, risks, pending actions and follow-up requirements.
• Support planned maintenance, service changes and emergency operations when required.
• Identify recurring issues and suggest improvements to monitoring, runbooks, procedures and operational reporting.

About you

• Certificate, diploma or equivalent practical experience in Information Technology, Computer Science or a related discipline.
• 0–2 years of experience in IT operations, a NOC, service desk or managed-service environment are welcome. Fresh graduates with relevant training are encouraged to apply.
• Basic awareness of IT infrastructure, operating systems, networks, cloud services or monitoring concepts is preferred; training will be provided.
• Familiarity with ticketing systems or incident handling is helpful, but not essential.
• Able to follow procedures accurately and remain calm when handling alerts or incidents.
• Good written and verbal communication skills, with strong attention to detail.
• Responsible and service-oriented.
• Observant and detail-focused.
• Disciplined in following procedures.
• Willing to learn and develop technical skills.

Benefits

• Structured training in managed-service operations and monitoring tools.
• Exposure to enterprise IT environments and operational best practices.
• Shift allowance / overtime allowance in accordance with company policy.
• Opportunities to develop into L2 operations, monitoring engineering or service transition roles.