圖書館與 IT 支援專員 | Library & IT Support Specialist

職位宗旨

本職位旨在引進具備前沿科技背景的 IT 人才，為校園提供高規格的資訊科技基礎設施維護、網絡安全、伺服器管理及系統自動化開發支援。同時，結合人工智能（AI）與數位化技術，優化學校圖書館管理系統（LMS）與電子學習資源運作，促進科技與校園閱讀推廣的深度融合，並靈活配合學校各項突發及臨時性營運需求。

主要工作職責

1. 伺服器、網絡架構與進階 IT 技術支援 — 55%

• 網絡與系統運維 ： 負責校園局域網（LAN/WAN）、Wi-Fi 系統、路由交換設備、防火牆及 VPN 之設定、監控與故障排查；維護 DHCP、DNS、Active Directory (AD) / LDAP 等網絡服務。
• 伺服器與虛擬化管理 ： 負責 Windows / Linux 伺服器的部署、管理、效能優化、定期數據備份及災害復原。
• AI 應用與自動化腳本開發 ： 運用 Python、Shell 或 JavaScript 等程式語言撰寫自動化腳本）；引進並維護生成式 AI工具或自動化工作流，優化校務與教學行政效率。
• 系統帳號與雲端平台管理 ： 管理 Google Workspace for Education、Microsoft 365 及校務管理系統（SIS/LMS）之 API 串接、權限控管與資訊安全防禦。
• 終端設備與視聽支援： 處理全校師生日常 IT 故障排查（Windows / macOS / iOS / Android），並為學校大型活動及混成式（Hybrid）會議提供現場 AV 與直播技術支援。

2. 智慧圖書館營運、電子資源與閱讀推廣 — 25%

• 圖書館系統與電子資源維護： 管理及維護圖書館管理系統（LMS）數據庫，優化數位檢索平台、電子書系統及線上學術數據庫之 API 存取與技術整合。
• 科技化閱讀推廣： 運用多媒體設計、AI 輔助工具及數位媒體，策劃並推廣校內閱讀活動（如主題書展、作家講座、電子書閱讀節），營造創新校園閱讀氛圍。
• 館藏管理與日常運作 ： 負責圖書編目、資產條碼/RFID 標籤貼附、實體與電子藏書盤點及日常借還管理，維持館內良好秩序與整潔環境。

3. 文書行政、資產管理與跨部門協作 — 20%

• 行政與基本文書處理： 負責部門日常文書處理、檔案整理、數據輸入、文件掃描與歸檔；協助起草、校對及發放 IT 與圖書館相關之通告、指引與會議記錄。
• IT 資產與供應商管理： 維護全校硬體設備、軟體授權及圖書資產目錄；協調外部供應商進行設備維修、系統續約及軟硬體採購。
• 跨部門支援與突發任務： 協助校務處完成學期末/暑期資產盤點，並彈性配合管理層或部門主管交辦的其他臨時性工作。

入職要求

• 學歷背景： 資訊工程、資訊科技、網絡工程、軟件工程或相關專業之大專/學士學位。

• 工作經驗：

  • 具備 1–3 年科技公司、互聯網企業或 IT 服務供應商之網絡運維、系統管理經驗者優先。
  • 歡迎具備扎實技術實力的優秀應屆畢業生申請。

• 核心技術技能 ：

  • 網絡與伺服器： 熟悉 TCP/IP、VLAN、Routing & Switching、Wi-Fi 架構、Windows/Linux Server 設定及日常運維。
  • 編程與 AI： 具備基本的寫程式/腳本能力（如 Python, Bash, PowerShell, JavaScript）；對 AI 工具（如 LLM API、自動化工作流程工具）之整合與應用有極大熱情及實踐經驗者優先。
  • 系統管理： 熟悉 Google Workspace for Education、Microsoft 365 管理員後台運作。
  • 圖書館系統： 具備 LMS 數據庫操作經驗或快速學習能力者佳。

• 語言能力： 良好的中英文（廣東話及普通話）溝通能力，能處理英文技術文件及與外籍教職員溝通。

• 個人特質： 具備優秀的邏輯思維與獨立問題解決能力、服務熱忱、抗壓性強，能靈活適應多任務運作環境。

Job Purpose

This role is designed to bring strong technical expertise to campus operations, focusing on network infrastructure, server maintenance, IT security, and workflow automation using AI and scripting. In addition to core IT operations, the specialist will oversee smart library operations, optimize digital learning resources, and integrate technology into reading promotion initiatives while flexibly supporting ad-hoc campus requirements.

Key Responsibilities

1. Server, Infrastructure & Advanced IT Support — 55%

• Network & Infrastructure Administration: Configure, monitor, and troubleshoot campus LAN/WAN, Wi-Fi systems, routers, switches, Firewalls, and VPNs; maintain core network services including DHCP, DNS, and Active Directory (AD) / LDAP.
• Server & Virtualization Management: Deploy, manage, and optimize Windows/Linux servers; handle regular system backups, disaster recovery, and patch management.
• AI & Automation Scripting: Develop automation scripts (using Python, Shell, or JavaScript) to streamline school administrative processes; introduce and maintain Generative AI tools and workflow automation.
• Cloud & Identity Management: Manage user access, permissions, and API integrations across Google Workspace for Education, Microsoft 365, and School Management Systems (SIS/LMS).
• Helpdesk & AV Support: Provide first-line IT support for staff and students (Windows, macOS, iOS, Android), and deliver technical/AV support for campus events, assemblies, and hybrid meetings.

2. Smart Library Operations, Digital Resources & Reading Promotion — 25%

• LMS & Digital Resource Management: Maintain the Library Management System (LMS) database; ensure smooth API integration and access control for digital cataloging, e-books, and online academic databases.
• Tech-Driven Reading Promotion: Leverage multimedia design, digital platforms, and AI tools to organize innovative reading activities (e.g., thematic book fairs, author talks, e-reading weeks).
• Library Operations: Handle daily library administration including book cataloging, labeling, asset tagging, physical/digital inventory audits, and circulation management while maintaining an orderly study environment.

3. Clerical Administration, Asset Management & Cross-Departmental Support — 20%

• General Administrative & Clerical Support: Handle daily departmental paperwork, filing, data entry, document scanning, and archiving; assist in drafting, proofreading, and circulating IT and library-related notices, user guides, and meeting minutes.
• IT Asset & Vendor Management: Maintain accurate inventory records for hardware, software licenses, and library collections; coordinate with external vendors for equipment repairs, renewals, and procurement.
• Cross-Departmental Support: Collaborate with school administration on end-of-term asset audits, and flexibly handle ad-hoc tasks and support assigned by management.

Job Requirements

• Education: Diploma or Bachelor’s degree in Computer Science, Information Technology, Network Engineering, Software Engineering, or related disciplines.

• Experience:

  • 1–3 years of experience in network operations, system administration, or tech industry IT support is preferred.
  • Outstanding fresh graduates with strong practical tech skills are encouraged to apply.

• Core Technical & Professional Skills:

  • Networking & Servers: Proficient in TCP/IP, VLANs, Routing & Switching, Wi-Fi architectures, and Windows/Linux server management.
  • Coding & AI: Basic proficiency in scripting/programming (e.g., Python, Bash, PowerShell, JavaScript); hands-on interest in AI tools and API integrations is highly desirable.
  • System Administration: Familiar with Google Workspace for Education and Microsoft 365 Admin Centers.
  • Administrative & Clerical Proficiency: Proficient in MS Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides) for document formatting, spreadsheet management, and general data handling.
  • Library Systems: Familiarity with Library Management Systems (LMS) or database operation is a plus.

• Language Proficiency: Good command of written and spoken English and Chinese (Cantonese and Mandarin) to communicate effectively with diverse staff and students.

• Personal Attributes: Strong analytical and troubleshooting skills, service-oriented mindset, proactive, highly adaptable, and capable of working in a fast-paced environment.