IT OT Operations - Technician

Job Responsibilities:

• Respond to general IT requests from employees and act as a first point of contact for end users (Service Now tickets, phone, e-mails requests).
• Diagnose and provide technical support to end-users.
• Engage local end user, continue drive improvement of system efficiency.
• Prioritize Service Requests and Incidents and resolve/ escalate them as per the procedure.
• Administrate user identity and access to IT systems and applications.
• OT – MES/OPS understanding & troubleshooting

Job Requirements:

• Diploma  in Computer Science, Software Engineering, Electrical & Electronics Engineering, or a related field is beneficial.
• Basic Know-how/understanding & troubleshooting of OT systems and applications.
• Basic knowledge in Manufacturing Execution System (MES) and system monitoring
• Basic Knowledge in Operating systems and office suite applications.
• 24/7 Operations support.
• Good analytical skills and the ability to define the precise nature of customer problems.
• Resourceful, independent and result oriented.