IT Outsource Technician

• Provide Level 2 on-site IT support and technical assistance to clients.
• Diagnose and resolve hardware, software, and network-related issues at client sites.
• Perform troubleshooting for PCs, laptops, printers, routers, switches, and network connectivity.
• Install, configure, maintain, and replace IT hardware and software.
• Perform hardware replacement, preventive maintenance, system setup, and technical troubleshooting.
• Troubleshoot Windows operating systems, printers, networking, and other IT-related issues.
• Handle technical issues that require hands-on diagnosis and resolution beyond basic IT support.
• Assist with IT projects, deployments, installations, and other technical tasks as assigned.
• Escalate complex or unresolved issues to the appropriate technical team when required.

Job Requirements

• Diploma, Higher Graduate Diploma, or Advanced Diploma in IT or any related field.
• 1–2 years of relevant IT support / technical experience preferred.
• Good knowledge of PC hardware, printers, routers, switches, and networking.
• Basic to intermediate knowledge of Windows operating systems and IT troubleshooting.
• Able to independently diagnose and resolve common IT hardware, software, and network issues.
• Good problem-solving and critical thinking skills.
• Able to work independently and under pressure.
• Willing to travel to client sites and work outstation when required.