IT Partner Governance

We are hiring an IT Partner Governance who shall report to Governance and Compliance Head.

The person will be responsible for managing and governing external IT partners/vendors and ensuring they deliver services as per agreed contracts, SLAs, KPIs, quality standards, and compliance requirements.

Key Responsibilities

• Partner Management: Manage relationships with IT vendors/managed service partners.
• SLA & Contract Management: Ensure vendors meet contractual commitments, SLAs, KPIs, and commercial obligations.
• Performance Monitoring: Review vendor performance, prepare monthly reports/dashboards, and conduct governance meetings.
• Issue & Escalation Management: Identify service gaps, resolve conflicts/issues, and ensure corrective actions are closed.
• Continuous Improvement: Identify opportunities to improve service quality, efficiency, and operational processes.
• Risk & Compliance: Identify vendor-related risks and ensure regulatory, security, contractual, and compliance requirements are met.
• Audit Support: Support audits and ensure audit observations are closed on time.
• New Partner Engagement: Support onboarding, contract establishment, and governance setup for new vendors.
• Stakeholder Management: Coordinate with internal IT, business, procurement, finance, security, and other teams.
• Strong communication, negotiation, stakeholder management, analytical and problem-solving skills.
• Ability to manage multiple vendors, priorities, and stakeholders in a matrix environment.
• Certifications: ITIL/COBIT preferred.