IT PC Specialist II

Responsibility:

 Provide day‑to‑day technical support for computers, printers, and IT hardware within the factory.

• Install, configure, and maintain desktops, laptops, mobile devices, and related peripherals.
• Troubleshoot hardware and software issues for end‑users in a timely and efficient manner.
• Support and maintain the internal network infrastructure, including switches, routers, Wi‑Fi systems, and network cabling.
• Monitor and provide basic support for local servers, storage, and backup systems.
• Maintain and provide first‑line support for the CCTV system (both hardware and software).
• Administer, maintain, and troubleshoot the internal telephone/PABX system.
• Coordinate with global IT teams regarding server, network, or enterprise system issues and changes.
• Maintain accurate IT asset inventory, documentation, and equipment lifecycle tracking.
• Ensure all devices receive regular updates, antivirus protection, and comply with security policies.
• Assist with IT system rollouts, upgrades, and improvement projects as assigned by the IT Manager.
• Provide basic user training and support for common applications and collaboration tools.
• Document incidents, configurations, and standard operating procedures clearly and accurately.
• Manage IT‑related suppliers, including sourcing, procurement coordination, vendor communication, performance monitoring, and ensuring suppliers meet contractual and technical requirements.

 Qualifications:

 Bachelor’s degree or higher in Information Technology, Computer Science, or a related field.

• Minimum of 5 years’ experience in IT support, helpdesk services, or system administration.
• Strong knowledge of PC hardware, Windows operating systems, printers, and fundamental networking concepts.
• Experience with CCTV systems, telephone systems (e.g., IP‑PBX), and network equipment installation is an advantage.
• Strong troubleshooting and problem‑solving skills, with an organized and service‑oriented mindset.
• Good communication skills in English (both spoken and written).