IT Plant Local Support Engineer Application

What you'll do

• Support, maintain, and improve enterprise applications used across manufacturing, shopfloor, supply chain, and plant business functions.
• Configure application functionality based on business and technical requirements.
• Monitor application performance, investigate incidents, perform troubleshooting, and drive root cause resolution.
• Participate in application deployments, upgrades, patching activities, and lifecycle management initiatives.
• Contribute to operational transformation projects, including requirements analysis, testing, AI tool adoption, monitoring solutions, and application-related project coordination.
• Collaborate with infrastructure, database, and security teams to ensure application availability, reliability, and performance.
• Provide Level 2 support for production environments while maintaining documentation, standard operating procedures, and knowledge articles.

Desired Candidate Profile

• 2+ years of experience supporting enterprise applications in a business environment.
• Experience within manufacturing operations and/or end-to-end supply chain environments.
• Knowledge of relational databases such as PostgreSQL, DB2, or Oracle.
• Familiarity with ITIL processes and Agile ways of working.
• Experience using IT service management platforms such as BMC Remedy, Jira Service Management, or ServiceNow.
• Understanding of application security, access management, monitoring platforms, and application performance monitoring tools.
• Bachelor's degree in Information Technology, Computer Science, or a related field, with fluent English communication skills.