IT Process Manager - Sales

With subsidiaries in more than 50 countries and business activities in over 150 countries, LEDVANCE is one of the world's leading general lighting companies for professional customers and end-consumers. Own product brand LEDVANCE stands for innovative luminaires, smart lighting solutions as well as electronic components.

• One of the world's leaders in general lighting for lighting professionals as well as end users, offering:
• A broad variety of LED luminaires
• Advanced LED lamps
• Intelligent, networked Smart Home & Smart Building solutions
• Traditional light sources
• Emerged from the general lighting business of OSRAM, now owned by Chinese lighting company MLS Co., LTD. (MLS)
• Decades of experience in the general lighting market
• Powerful sales & logistics network globally
• Long-standing customer relationships
• Strong research & development capabilities

Role Overview:

The IT Process Manager – Sales is responsible for supporting and optimizing end-to-end sales-related IT processes, with a strong focus on SAP Sales & Distribution (SD), customer master data, pricing systems, and ecommerce platforms.

This role serves as a key liaison between business stakeholders and technical teams, ensuring stable system operations, timely issue resolution, and continuous improvement of sales processes.

Key Responsibilities

• Own and optimize end-to-end sales processes across order-to-cash, pricing, billing, delivery, transportation, intercompany transactions, and customer master data.
• Lead sales-process improvement with a Streamlining, Automation, & AI mindset, simplifying workflows, eliminating manual activities, and improving business performance.
• Build and manage a prioritized pipeline of process standardization, automation, analytics, and responsible AI opportunities, with clear benefits and measurable outcomes.
• Serve as the primary IT partner for Sales, translating complex business requirements into practical, scalable technology solutions.
• Provide SAP SD expertise and ensure effective integration across Finance, Logistics, EDI, ecommerce, and locally managed applications.
• Lead requirements definition, solution design, testing, implementation, documentation, training, and business adoption for new and enhanced processes.
• Manage sales-related incidents and recurring system issues, ensuring timely resolution, root-cause analysis, and sustainable corrective action.
• Support ecommerce onboarding and integration, resolve customer-facing platform issues, and maintain pricing and data consistency across SAP and connected systems.
• Partner with global IT teams, developers, external vendors, and business stakeholders to coordinate system changes and deliver technology projects.
• Support IT audit, compliance, data governance, and SAP security requirements while measuring and communicating process improvements, adoption, and realized benefits.

Basic Requirements:

• Bachelor’s degree in Information Technology, Business, or a related field.
• 7+ of experience supporting SAP SD and sales-related business processes.
• Strong knowledge of order-to-cash, customer master data, pricing, billing, delivery, and system integration.
• Demonstrated experience improving processes through standardization, automation, analytics, or digital solutions.
• Experience working with global technology teams, business stakeholders, and external vendors.

Preferred Skills:

• Strong analytical, process-mapping, and problem-solving capabilities.
• Ability to translate complex business requirements into practical and scalable technology solutions.
• Experience with process improvement, workflow automation, analytics, and AI-enabled solutions.
• Strong stakeholder communication, collaboration, and change-management skills.
• Ownership mindset with the ability to independently manage complex issues and deliver results.
• Ability to create clear business requirements, technical specifications, test plans, training materials, and executive-level recommendations.

Additional Information:

• Position will be remote
• Travel will be up to 5%
• Position is eligible for employee referral bonus program
• Relocation is not offered with this position