IT Product Manager

Role Purpose:

The IT Product Manager is responsible for defining, governing, and evolving Warehouse Management System (WMS) capabilities to support DHL Supply Chain's operational excellence, customer commitments, and digital transformation roadmap.

The role acts as the bridge between Operations, IT, Customers, SD, OE and RO Partners to ensure WMS solutions deliver business value, operational efficiency, scalability, and innovation across multiple warehouses, customers, and countries.

The IT Product Manager owns the product vision, capability roadmap, solution governance, and continuous improvement initiatives while ensuring alignment with DHL's supply chain strategy.

What you will do:
Product Implementation Roadmap

• Maintain the WMS product vision and roadmap.
• Align product strategy with DHL Supply Chain business objectives.
• Prioritize enhancements based on business value, risk, customer requirements, and operational impact.
• Drive digital transformation initiatives involving WMS, automation, analytics, mobility, and cloud technologies.
• Establish product governance and technology standards.

Business & Operational Excellence

• Partner with Operations teams to understand business challenges and opportunities.
• Lead business process reviews and warehouse transformation initiatives.
• Design scalable TO-BE warehouse processes.
• Ensure standardization and adoption of best practices across sites.
• Balance operational requirements with technology capabilities and long-term maintainability.

Solution Architecture & Design

• Translate business requirements into end-to-end solution designs.
• Review and approve solution blueprints, functional specifications, and integration designs.
• Evaluate "Configure vs Customize vs Build" decisions.
• Ensure solutions are scalable, secure, supportable, and aligned with enterprise architecture standards.
• Support large-scale WMS implementations and strategic customer onboarding projects.

What we're looking for:

Functional

• Warehouse Operations
• Contract Logistics
• Supply Chain Management
• Multi-client Warehouse Management
• Inventory Optimization
• Operational Excellence

Technology

• WMS Platforms (e.g., Manhattan, Blue Yonder, SAP EWM)
• ERP Integration
• API & Middleware
• SQL & Database Concepts
• Power BI
• Azure / Cloud Architecture
• Automation Technologies
• Mobile & RF Solutions

Leadership

• Independently manage product backlog.
• Lead workshops and solution discussions.
• Deliver enhancements and projects.

Working Knowledge

• Become the subject matter expert for WMS.

• Lead regional initiatives if any.

• Influence cross-functional teams.

• Drive process standardization.

• Establish product strategy and governance.

• Mentor Product Managers, Analysts, and Consultants.

• Act as trusted advisor to Operations and Business leadership.

• Programing Language (.NET, javascript, php)

• Have Basic Database Language (Oracle, SQL Server)

• Crystal Report/ SRSS