IT Product Manager (Supply Chain Technology)

[Job ID: 1670372]
Job Summary: Drive digital transformation across freight and logistics operations by delivering innovative solutions, automation, and data-driven insights.
Responsibilities:

• Design and maintain system architecture for freight technology platforms, ensuring scalability, reliability, and alignment with business objectives.
• Develop and manage the technology roadmap to support freight operations, digital transformation, and long-term business growth.
• Gather, analyse, and translate business requirements into technical specifications, system workflows, and solution designs.
• Prepare detailed functional and technical documentation, including database structures, process logic, validation rules, audit requirements, and user interface specifications.
• Design, develop, and maintain Power BI dashboards and automated reporting solutions to provide operational and financial insights.
• Lead the design, implementation, and deployment of AI and automation solutions to improve freight operational efficiency.
• Manage integrations with third-party logistics platforms, enterprise systems, and external service providers.
• Monitor system performance and service levels through defined technical and business KPIs.
• Conduct post-implementation reviews to evaluate system effectiveness and identify opportunities for continuous improvement.
• Prioritise product enhancements, maintenance activities, security improvements, and operational requirements using structured evaluation frameworks.
• Collaborate with stakeholders across business and technology teams to define user stories, functional requirements, and product enhancements.
• Lead system implementation activities, including migration planning, user training, testing, deployment, and go-live support.
• Support vendor evaluation, selection, and management processes, including RFI/RFP activities and ongoing performance reviews.
• Drive continuous improvement initiatives and change management programmes across freight technology environments.
• Undertake other duties and projects as assigned by management.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Minimum 7 years of experience in product management, including at least 3 years in a technical role within freight forwarding, logistics, supply chain, or related technology environments.
• Strong knowledge of freight forwarding systems, transportation management systems (TMS), logistics platforms, or related enterprise applications.
• Experience in systems architecture, product lifecycle management, and technology roadmap planning.
• Proven ability to gather business requirements and translate them into technical solutions and system specifications.
• Experience with data analytics, reporting tools, and dashboard development, preferably using Power BI.
• Knowledge of AI, automation technologies, and digital transformation initiatives.
• Experience managing system integrations, APIs, enterprise platforms, and third-party vendor relationships.
• Familiarity with ERP systems such as SAP is an added advantage.
• Strong understanding of project delivery methodologies, system implementation, migration, and change management.
• Proficiency in Jira and Confluence for product backlog management, documentation, and cross-functional collaboration.
• Experience conducting RFI/RFP processes and vendor evaluation activities is an added advantage.
• Strong analytical, problem-solving, organisational, and stakeholder management skills.
• Ability to work independently, manage multiple priorities, and lead cross-functional initiatives in a fast-paced environment.
• Industry certifications such as PMP, CSPO, CSCP, or equivalent are an added advantage.
• Background in supply chain, logistics, freight operations, software development, or data engineering is an added advantage.

Working Hours: Monday to Friday, 8:00am to 5:30pm
Work Arrangement: Fully office-based
Location: West Singapore

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