IT Production Support Technician

Who you are

• Associate or bachelor’s degree in computer science, or related field (or equivalent experience)
• 3+ years of IT experience supporting manufacturing technology, or a similar role
• Proficiency in troubleshooting hardware, software, and networking issues
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users
• Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively
• Experience with manufacturing systems (MES, PLCs, SCADA)
• Experience with industrial label printers (Zebra, ZPL, BarTender, etc.)
• Experience supporting production environments or shop-floor systems

What the job involves

• Saronic Technologies is seeking an IT Production Support Technician to provide hands-on technical support across our manufacturing environment
• This role sits at the intersection of IT and production, ensuring that critical systems—such as Zebra printers, barcode scanners, production workstations, and manufacturing applications—operate reliably and efficiently
• You will be a key IT partner to manufacturing, and operations teams, supporting day-to-day production activities while driving continuous improvement in systems, processes, and uptime
• Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production-floor workstations and displays, shop-floor networking, and connected IoT devices
• Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime
• Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary
• Support data-related tasks and production workflows, including basic query troubleshooting (SQL, Splunk; Python is a plus)
• Coordinate IT support with the broader IT team
• Maintain knowledge base articles and support documentation for supported systems and processes
• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)