IT Program Analyst

The IT Program Analyst supports the planning, coordination, governance, and successful delivery of IT programs and projects. The role monitors schedules, budgets, risks, dependencies, resources, and performance metrics while ensuring alignment with business objectives and organizational standards. The ideal candidate will demonstrate strong analytical, communication, and stakeholder-management capabilities, supported by experience delivering technology programs in a dynamic and globally connected environment.

• Support the planning, execution, monitoring, and reporting of IT programs and projects.

• Maintain program plans, schedules, milestones, resource requirements, and deliverables.

• Track risks, issues, dependencies, decisions, and action items, ensuring timely follow-up and resolution.

• Prepare dashboards, status reports, presentations, and performance metrics for management and key stakeholders.

• Coordinate meetings, document minutes, and monitor the completion of agreed action items.

• Partner with business teams, technical teams, vendors, and global stakeholders to support effective program delivery.

• Monitor program budgets, expenses, purchase orders, forecasts, and resource utilisation.

• Support program governance activities and ensure compliance with established processes, policies, and documentation standards

• Analyse program data to identify trends, risks, gaps, and opportunities for process improvement.

• Support change-management, communication, training, and implementation activities.

• Maintain accurate and current program documentation in designated project-management systems.

• Support vendor coordination, contract tracking, and service-performance reviews, where applicable.

• Ensure deliverables meet agreed scope, quality standards, timelines, and business requirements.

• Contribute to continuous improvement initiatives across IT program-management practices.

• Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Project Management, or a related discipline.

• A postgraduate qualification or relevant professional certification would be an advantage.

• 2-3  years of experience in IT project coordination, program analysis, project management, business analysis, or a related role.

• Experience working with cross-functional and geographically distributed teams.

• Exposure to software development, infrastructure, cloud computing, cybersecurity, enterprise applications, or digital-transformation programs is preferred.