IT Program Manager ( USA SHIFT )

Job Description Technical Project Manager

Company: Kyptronix LLP
Location: Kolkata — Work From Office
Shift: USA Shift
Experience: 4–7 Years
Employment Type: Full-Time

Role Overview

Kyptronix is hiring a Technical Project Manager who can take complete ownership of software and digital projects from client onboarding to final delivery.

You will manage clients, developers, designers, QA teams, timelines, project scope, collections, and delivery quality.

This role requires strong technical understanding, client communication, leadership, and commercial awareness.

Key Responsibilities

• Manage multiple Web, Mobile App, AI Automation, SaaS and Digital projects.
• Own projects from requirement gathering to final handover.
• Convert client requirements into clear tasks, milestones and delivery plans.
• Coordinate Developers, Designers, QA, Marketing and other internal teams.
• Conduct daily project reviews and track deadlines.
• Maintain project health, risks, blockers and dependencies.
• Communicate progress with clients regularly.
• Conduct client meetings, demos and requirement discussions.
• Control scope and prevent unnecessary scope creep.
• Prepare BRDs, SRS documents, user stories and project documentation.
• Manage Jira, ClickUp, Trello or similar project management systems.
• Coordinate testing, QA, UAT and production deployment.
• Ensure proper source-code, credential and documentation handover.
• Track project billing, collections and outstanding payments.
• Escalate delayed payments and project risks to management.
• Identify upselling and cross-selling opportunities within existing accounts.
• Handle client escalations professionally.
• Prepare weekly project reports for COO/CEO.
• Maintain accurate project dashboards and MIS.
• Ensure every project has clear ownership, deadlines and accountability.

Technical Understanding Required

Candidate should understand:

• Website development
• WordPress / Shopify
• Frontend & Backend Development
• APIs and third-party integrations
• Mobile App Development — Android / iOS
• Flutter / React Native basics
• Database concepts
• Cloud Hosting
• Git / GitHub
• Deployment process
• QA & UAT
• SaaS products
• AI / Automation projects
• CRM and third-party software integrations

You do not need to be a full-time developer, but you must understand how software projects are built and delivered.

Required Skills

• 4–7 years of Project Management experience
• IT / Software industry experience mandatory
• Strong English communication
• Client-facing experience
• Excellent leadership and team coordination
• Requirement gathering
• Project estimation
• Sprint planning
• Agile / Scrum
• Risk management
• Timeline management
• Scope management
• Documentation
• Client escalation handling
• Commercial and collection awareness
• Strong ownership mindset

Tools Preferred

• Jira
• ClickUp
• Trello
• Slack
• Google Workspace
• GitHub
• CRM platforms
• Excel / Google Sheets
• Figma
• Postman

KPIs

Performance will be measured on:

• On-time project delivery
• Client satisfaction
• Project health
• Revenue collected
• Pending payment reduction
• Scope control
• Developer utilization
• Number of delayed projects
• Client retention
• Upselling opportunities generated
• Escalation resolution time
• Quality of documentation and reporting

Ideal Candidate

We want someone who can confidently say:

“I know exactly where every project stands, what is blocking it, who owns the next action, when the client will receive the next delivery, and how much payment is pending.”

This is an ownership role, not only a task-follow-up role.

Immediate joiners preferred.