IT Programme Manager

IT Programme Manager (CRM) | Digital Transformation

Hybrid – Central London (2 days per week)

12 month Fixed-Term Contract £70,000-£75,000

We are working with our client, an acclaimed and influential organisation that supports the Arts and Culture Sector as they look to engage an experienced IT Programme Manager. You will lead the successful delivery of a high-profile digital transformation programme, including the final implementation of a Salesforce CRM and the development of a new organisational data repository.

They are currently three quarters through the Salesforce implementation with a target launch date towards the end of the first quarter of 2027.

Working closely with senior leaders, business stakeholders, technology teams and external partners, you'll drive delivery, manage risks and dependencies, and ensure successful adoption across the organisation.

Some outline responsibilities

• Lead Salesforce CRM through UAT, data migration, go-live and stabilisation.
• Develop and deliver the roadmap for a central data repository and reporting platform.
• Manage programme governance, budgets, risks, reporting and benefits realisation.
• Coordinate internal teams, SMEs and external suppliers.
• Drive change management, communications, training and business readiness.
• Report progress to senior leadership, Programme Board and trustees.

Key skills and experience required

• You must be able to illustrate proven experience leading complex, multi-workstream programmes
• CRM implementation experience (Salesforce desirable)
• Strong stakeholder and supplier management skills
• Agile and Waterfall delivery expertise
• Experience driving organisational change and adoption
• Excellent communication, leadership and problem-solving abilities

Apply now for immediate consideration. Our client is looking to a swift start date.