It programmer (encompass support)

ESSENTIAL DUTIES:
Initialize and maintain company and user setups, personas and roles.
Maintain Loan Setup settings as applicable to ongoing business needs.
Maintain complete document library, build custom documents as needed and maintain eFolder
settings to ensure the preservation of a completely paperless environment with requisite
document retention.
Liaison with third-party vendors to create and maintain interfaces as needed.
Compile and maintain loan program directory in collaboration with Secondary Marketing to ensure
accurate guidelines, program codes, Loan Template settings and document sets are available for all
loan products.

Provide escalation support for help desk requests from internal users while troubleshooting issues-
accelerating items to Ellie Mae tech support as needed. Develop working relationships with technical

support department at Ellie Mae including professional services group, PPE, Encompass® 360 Closer
and Mavent compliance affiliated service departments.
Provide Encompass® 360 processes, feature, and workflow information to the Technical Writers
for proper documentation of these; this includes changes to the system, updates, and new
features.
Maintain business rules for data entry, workflow progression and regulatory compliance as requested
by each business group.
Think outside of the box and seek areas of opportunity for process-flow improvement in system
functionality and workflow
Direct internal release planning, prioritization and creation of release notes
Manage system change development, testing and deployment life-cycle
Ensure the proposed solutions work as desired through system analysis
Complete documentation and testing of system changes
Perform day-to-day monitoring to determine the health of systems
Maintain records of all changes made to applicable systems including date change implemented and
required approval for change
Education / Knowledge:
Graduate in computer science
High level of skill with Microsoft Office®applications
Certification in programming

o SQL
o Java
o JavaScript
o C#
o C++
o Python
o JSON

Experience Required
Minimum of 3 years of MS Word & Excel experience, required.
Some database experience, preferred.
2-year experience in software programming and developing
Experience in advanced coding of business rules, as well as coding skills such as VBScript/VB.NET
Skills
Strong analytical skills combined with sound judgment and decision-making abilities preferred.
Communicates challenges and opportunities to the Manager.
Ability to read and use a project plan, understanding the direction of tasks.
Effective verbal and written communications skills.
Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while
maintaining a high level of focus and accuracy.
Strong customer service values and the ability to deliver a high level of responsiveness to both internal
and external customers.
High level of professionalism and ability to maintain confidentiality.
Maintains knowledge and adheres to all regulations and compliance standards on internal and
external policies.
The desire and ability to abide by our four pillars of Advocacy, Excellence, Integrity, and
Accountability.

Prior experience in working with Encompass application supporter.