IT Project & Applications Manager (QM)

Key Responsibilities

• Lead and manage end-to-end IT implementation projects using Agile, Waterfall, or Hybrid delivery methodologies.

• Plan, execute, monitor, and successfully deliver projects within agreed scope, budget, timeline, and quality standards.

• Oversee the operational performance, availability, compliance, and continuous improvement of Quality & ESH applications.

• Ensure adherence to IT governance, security policies, compliance requirements, and enterprise standards.

• Act as the primary liaison between business stakeholders, key users, IT teams, and external vendors.

• Drive application lifecycle management, including enhancements, upgrades, support, and roadmap planning.

• Establish strong partnerships with Quality, ESH, and cross-functional business teams to identify opportunities for technology-driven improvements.

• Coordinate internal and external resources to ensure successful project execution and service delivery.

• Manage vendor relationships, escalations, service performance reviews, and contractual obligations.

• Support organizational change management activities, including stakeholder engagement, communication, training, and user adoption initiatives.

• Monitor project risks, issues, dependencies, and mitigation plans while ensuring successful project outcomes.

• Promote IT Service Management (ITSM) best practices and continuous service improvement initiatives.

General Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business Informatics, Engineering, or a related discipline.

• Minimum 8 years of overall IT experience, including at least 5 years of full-cycle IT project delivery experience.

• Experience working with global, multicultural, and cross-functional teams in complex enterprise environments.

Mandatory Skills

• Proven experience leading end-to-end IT projects using Agile, Waterfall, and Hybrid methodologies.

• Strong expertise in Project Governance, including planning, budgeting, risk management, reporting, and stakeholder engagement.

• Hands-on experience with SAP Quality Management (SAP QM) and strong technical understanding of SAP applications and integrations.

• Strong knowledge of Change Management, including user adoption, communication planning, training, and business readiness activities.

• Experience with IT Service Management (ITIL) principles, service operations, incident management, and continuous improvement processes.

• Proven experience managing external vendors, service providers, and third-party partners.

• Experience coordinating cross-functional teams across business, IT, legal, and external stakeholders.

Nice-to-Have Skills

• Experience supporting Environment, Safety & Health (ESH) applications and processes.

• Knowledge of SAP EHS/ESH modules and related business processes.

• ITIL, PMP, PRINCE2, Agile, Scrum, or other project management certifications.

• Experience in manufacturing, industrial, automotive, or regulated industries.

• Familiarity with application portfolio management, software lifecycle management, and enterprise architecture principles.

• Experience managing global enterprise application implementations across multiple regions.