IT Project Coordinator

IT Project Coordinator

Job Summary
The IT Project Coordinator will serve as the primary liaison for all IT-related operations within the Satit Kaset IP (Kasetsart University Laboratory School, Center for Educational Research and Development, International Program). This role is responsible for ensuring the effective coordination, execution, and completion of IT projects according to defined goals and timelines. The Coordinator will manage the availability and reliability of all IT systems and assets to support teaching and learning, administration, and parent communication efficiently.

Key Responsibilities

1. Project & Vendor Management

• Coordinate and monitor progress with system vendors responsible for the program's IT platforms such as the Management Information System (MIS), Admissions System, Student Center, E-Library, and Website, ensuring all development and problem resolutions align with established plans.
• Act as the key liaison with the Office of Computer Services (Kasetsart University) and external IT service providers managing servers, network, and cloud infrastructure, ensuring stable, secure, and accessible systems.
• Schedule project status meetings and prepare reports summarizing progress, issues, and solutions for management.

2. IT Asset & Inventory Management

• Maintain the IT asset inventory, including computers, laptops, tablets, printers, UPS devices, and network equipment.
• Ensure all IT equipment in classrooms, laboratories, meeting rooms, and department offices is functional and ready for use.
• Plan preventive maintenance and coordinate repairs for malfunctioning equipment.

3. IT Procurement

• Gather IT needs across departments, analyze requirements, and prepare Terms of Reference (TOR) for procuring IT hardware, software, and services.
• Coordinate with the procurement team to ensure compliance with regulations and maximize cost-effectiveness.

4. User Support & Training

• Develop user manuals, instructional documents, and video tutorials for parent-facing systems.
• Lead annual training and orientation sessions for new students and parents on system usage.
• Provide first-tier support for system usage and IT-related issues for project personnel.

5. Technical Support & Troubleshooting

• Serve as the single point of contact for all IT-related issues within the project, analyze root causes, and resolve or escalate problems to the appropriate vendor or server team.
• Build and maintain a knowledge base of common issues and solutions to empower users to troubleshoot independently.

6. IT Security & Policy Compliance

• Support the implementation and communication of the program’s IT Security Policies, such as password protocols, Wi-Fi usage, and virus/malware prevention.
• Promote cybersecurity awareness among students and staff to prevent data security risks.

7. Reporting & Data Analysis

• Generate reports on system performance (e.g., server uptime, user activity, common issues) to support decision-making and strategic improvements.
• Assist in preliminary data retrieval from various systems upon request by management or departments.

8. Technology Research & Recommendation

• Research and stay updated on emerging educational technologies (EdTech) and innovative IT solutions.
• Propose new ideas and projects to modernize and enhance the program’s teaching, learning, and administrative processes.

Qualifications

1. Education

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.

2. Work Experience

• Minimum 2–3 years of experience in roles such as IT Coordinator, IT Support, Project Coordinator, or related positions.
• Experience working in educational institutions or environments with multiple IT systems is a strong advantage.

3. Technical Skills

• Strong understanding of project coordination principles.
• Basic knowledge of networking, hardware, software, and operating systems (Windows/macOS).
• Proficient in preparing TOR documents, user manuals, and presentations.
• Familiarity with LMS or SIS platforms is a plus.

4. Soft Skills

• Excellent communication and interpersonal skills with the ability to collaborate with diverse stakeholders (administrators, teachers, staff, parents, system developers).
• Good command of English (listening, speaking, reading, and writing).
• Service minded, patient, and solution-oriented.
• Proactive with strong time management and task prioritization abilities.
• Capable of simplifying technical topics for non-technical audiences.