IT Project Manager

Role & responsibilities

• Flexibility to work in US shift is essential.
• Own end-to-end delivery of multiple concurrent technology and automation projects from initiation through deployment and post-production support.
• Manage project scope, timelines, milestones, risks, dependencies, budgets, and resource allocation.
• Drive execution of AI, automation, web application, ticketing platform, and cloud-based projects.
• Lead Agile ceremonies including sprint planning, backlog reviews, daily stand-ups, sprint reviews, and retrospectives.
• Coordinate requirements gathering, UAT, deployment activities, and production releases.
• Serve as the primary point of contact for project stakeholders across client and internal teams.
• Facilitate project status meetings and provide regular updates to leadership and business stakeholders.
• Prepare weekly, monthly, and executive-level project reports, dashboards, and governance documentation.
• Maintain project artifacts including RAID logs, change requests, decision logs, project plans, and SOPs.
• Coordinate resource planning and utilization across development teams.
• Collaborate with developers, architects, vendors, and business teams to ensure successful project delivery.
• Monitor project KPIs, delivery metrics, and milestone achievement.
• Support delivery of AI-based document extraction solutions, Generative AI initiatives, SharePoint-integrated workflows, AP/AR automation projects, ticketing platforms, and AWS hosted applications.
• Identify opportunities for process improvements, workflow optimization, and automation.
• Promote Agile best practices and continuous improvement across technology and operational teams.

Qualification & Skills:

• Bachelor's degree in information technology, Computer Science, Engineering, Business Administration, or related field.
• PMP, PRINCE2, Certified Scrum Master (CSM), or equivalent project management certification preferred.
• Minimum 7 years of Project Management experience.
• Minimum 3 years managing software development, automation, cloud, or enterprise application projects.
• Strong experience in Agile, Scrum, Kanban, and Waterfall project delivery methodologies.
• Proven experience managing multiple concurrent projects and cross-functional teams.
• Experience managing software development, enterprise application, and business process automation projects.
• Experience working with offshore delivery models supporting U.S.-based clients.
• Strong stakeholder management, communication, presentation, and leadership skills.
• Experience with Jira, Confluence, ClickUp, Smartsheet, Microsoft Project, Microsoft 365, SharePoint, and Teams.
• Exposure to AI/ML, Generative AI, Claude, Python automation, AWS, API integrations and cloud-hosted applications is highly desirable.
• Experience in KPO, BPO, Shared Services, Real Estate Services, Property Management, or Technology Services environments is preferred.
• Strong analytical, problem-solving, risk management, and project governance skills.