IT Project Manager

• Analyze current processes across IT process domains based on the organization’s standard process framework
• Identify inefficiencies, gaps, or manual pain points in existing workflows and propose practical improvements.
• Collaborate with relevant teams to design or integrate new IT processesas needed when new systems, tools, or governance requirements are introduced.
• Ensure process designs are clear, auditable, and aligned across related functions (e.g., Change affecting CMDB or Deployment).
• Redesign or simplify workflow across departments by introducing SOPs, checklists, templates, or digital tools (e.g., automation, dashboards).
• Ensure consistent governance across related processes (e.g., how Incident links to Problem, how Change impacts Asset CMDB).
• Coordinate tool selection or enhancement (e.g., Jira, Power Apps, CMDB tools) to support improved processes.
• Act as a process integrator, engaging Infra, PMO, Dev, Security, and Support Teams to co-design practical solutions.
• Facilitate workshops, retrospective reviews, and root cause analyses (RCA) across multiple teams.
• Define KPIs and success metrics for each process improvement initiative.
• Create clear visualizations (e.g., dashboards, summaries, before/after comparisons) to present to senior management.
• Report progress regularly to SVP IT Management and relevant stakeholders.

Qualification :

• Bachelor’s or Master’s degree in Computer Science, IT Management, Engineering, or related field
• 5+ years in IT Operations, ITSM, or Process Improvement (cross-functional exposure preferred)
• Excellent understanding of ITIL, IT process frameworks, and improvement methodologies (Lean, RCA, SIPOC)
• Experience with process mapping (e.g., Visio, Lucidchart), automation platforms (e.g., Power Automate), and reporting tools (e.g., Power BI)
• Systems thinking, analytical mindset, facilitation skill, attention to detail, confidence in presenting to executives