IT Project Manager

Project ManagerJob Overview

FSi Strategies is seeking an experienced Project Manager to oversee the successful delivery of client and internal projects. The Project Manager serves as the primary coordinator between clients, engineers, service leadership, and project stakeholders to ensure projects are delivered on time, within scope, and aligned with business objectives.

This role is responsible for project planning, scheduling, resource coordination, client communications, project governance, and maintaining visibility into project health, utilization, and delivery metrics. The ideal candidate is highly organized, proactive, client-focused, and experienced in managing multiple concurrent projects in a fast-paced managed services environment.

Primary ResponsibilitiesProject Management & Delivery

• Manage the project pipeline from approval through completion.
• Coordinate project scheduling, prioritization, and resource allocation.
• Ensure projects are activated, properly scoped, and assigned before the planned start date.
• Develop and maintain project plans, timelines, milestones, and dependencies.
• Facilitate project kickoff meetings and ensure all stakeholders understand objectives, deliverables, timelines, and responsibilities.
• Monitor project progress and proactively address risks, blockers, and scope changes.
• Ensure project tasks are completed, documented, and validated prior to closure.
• Maintain project documentation, status reporting, and stakeholder communications.
• Ensure client sign-off is obtained at key project milestones and project completion.
• Conduct project closeout procedures, including final documentation, lessons learned, and client satisfaction reviews.

Client Communication & Stakeholder Management

• Serve as the primary point of contact for clients throughout the project lifecycle.
• Provide regular project updates to clients, leadership, and internal stakeholders.
• Escalate issues, risks, and delays appropriately and in a timely manner.
• Manage client expectations regarding timelines, responsibilities, and deliverables.
• Coordinate meetings and working sessions as necessary to keep projects on track.

Resource & Capacity Management

• Monitor engineering utilization and project workloads.
• Coordinate with Engineering, Service Desk, and Leadership teams to optimize resource allocation.
• Identify resource constraints and assist with capacity planning and forecasting.
• Participate in weekly resource planning and project review meetings.
• Ensure engineers are entering project time accurately and consistently.
• Monitor project budgets, labor consumption, and profitability.

Operational Excellence

• Maintain project management systems, workflows, templates, and reporting dashboards.
• Ensure project records, notes, schedules, and documentation remain current.
• Track and report key project metrics, including project completion rates, delivery timelines, utilization, and client satisfaction.
• Support continuous improvement initiatives related to project delivery and operational efficiency.

Secondary Responsibilities

• Develop and maintain project management policies, standards, and best practices.
• Create and update project templates, onboarding documents, runbooks, and delivery procedures.
• Assist leadership with project forecasting, reporting, and strategic planning.
• Analyze project metrics and recommend process improvements.
• Collaborate with Service Delivery and Engineering leadership to improve project outcomes and team efficiency.
• Support internal operational, technology, and process improvement initiatives.
• Assist with client onboarding and major client lifecycle transitions when needed.
• Participate in vendor coordination and project-related procurement activities.
• Complete role-based training and maintain relevant certifications.

QualificationsRequired

• 3+ years of project management experience, preferably within an MSP, IT services, consulting, or technology environment.
• Strong understanding of project management methodologies and best practices.
• Experience working with PSA, project management, documentation, and collaboration platforms.
• Exceptional organizational, prioritization, and time management skills.
• Strong verbal and written communication abilities.
• Ability to manage multiple projects simultaneously while meeting deadlines.
• Experience coordinating cross-functional technical teams.
• Strong problem-solving and conflict-resolution skills.

Preferred

• Experience within a Managed Service Provider (MSP) environment.
• Familiarity with Microsoft 365, Azure, cybersecurity, and infrastructure projects.
• Experience with ConnectWise, HaloPSA, NinjaOne, IT Glue, BrightGauge, or similar MSP platforms.
• PMP, CAPM, Agile, Scrum, or other project management certifications.
• Understanding of resource management, project profitability, and utilization metrics.

Key Success Metrics

• On-time project completion rate
• Client satisfaction scores
• Project gross margin and budget adherence
• Resource utilization efficiency
• Project backlog aging
• Scope change management effectiveness
• Timely project documentation and closure
• Accurate project forecasting and reporting

Job Type: Full-time

Pay: $70,000.00 - $115,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Ability to Commute:

• Vienna, VA 22182 (Required)

Work Location: Hybrid remote in Vienna, VA 22182