IT Project Manager

• Lead and manage IT infrastructure, systems, networks, and applications in a BPO environment.
• Develop and implement IT strategies aligned with business goals.
• Manage IT projects, cloud services, cybersecurity, and disaster recovery.
• Lead and mentor the IT team and oversee IT support operations.
• Manage IT vendors, budgets, and technology resources.
• Ensure system reliability, security, compliance, and minimal downtime.
• Identify and implement technology improvements and innovative solutions.

Job Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• At least 5 years of IT management or leadership experience.
• Must have BPO/Call Center experience.
• Strong experience in IT infrastructure, systems, and network administration.
• Experience managing AWS, Azure, or Google Cloud environments.
• Knowledge of cybersecurity, IT governance, risk management, and data privacy.
• Experience in IT project management, budgeting, and vendor management.
• Strong leadership, communication, analytical, and problem-solving skills.
• IT certifications such as ITIL, PMP, CISSP, or CCNP are an advantage.