IT Project Manager – Managed Services (Permanent WFH and Night Shift)

SUMMARY

The Project Manager is accountable for overseeing the entire project lifecycle, managing projects of various sizes and complexities from initiation through completion, and ensuring delivery within established timelines, scope, and budget. The role involves close collaboration with stakeholders to align expectations, coordination of both internal teams and external resources, diligent tracking of deliverables, and consistent communication throughout all project phases. Success in this position requires a high degree of autonomy, exceptional communication abilities, and the capacity to effectively motivate teams to achieve timely and successful outcomes.

JOB RESPONSIBILITIES

• Plan and oversee end-to-end projects, including scheduling, execution, risk evaluation, and resource coordination to achieve business objectives.
• Collaborate with internal teams and external partners to ensure effective resource allocation and alignment.
• Resolve scheduling conflicts and prioritize tasks that may affect timelines and budgets.
• Manage multiple projects simultaneously, balancing competing demands and ensuring progress is maintained.
• Track and administer assigned project portfolios, ensuring completion of milestones and deliverables.
• Maintain and update project workplans, managing scope and implementing change management processes, with all changes documented and communicated appropriately.
• Monitor project status, budget, and overall health; provide regular updates to project teams and management.
• Serve as the primary liaison for project communications, strengthening relationships with stakeholders.
• Organize project kick-off meetings and conduct regular status reviews.
• Identify and address project risks and issues; develop and implement mitigation strategies as necessary.
• Ensure all project deliverables comply with defined requirements and specifications.
• Maintain thorough project documentation, including status reports and meeting minutes.
• Promote continuous improvement by recommending process enhancements.
• Participate in all required company and departmental meetings.
• Comply with company policies and procedures.
• Perform additional related duties as assigned.
• Attend required company and departmental meetings.
• Act in accordance with company policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

QUALIFICATIONS

• Experience in project coordination, project management, or service delivery, preferably within an IT-focused environment.
• Proficient understanding of IT terminology and PSA ticketing systems.
• Demonstrated knowledge of IT service delivery principles, including incident and change management.
• Demonstrated proficiency with business collaboration tools (e.g., MS Office, project management software).
• Exceptional communication skills with both technical and non-technical stakeholders.
• Superior organizational and analytical abilities, with experience managing multiple projects concurrently.
• Skilled in relationship-building and cross-functional collaboration.
• Advanced time management and multitasking capabilities.
• Proven ability to influence outcomes without direct authority.
• Strong results orientation with accountability for meeting deadlines and deliverables.
• Adaptability and flexibility in responding to shifting priorities and dynamic environments.
• Comprehensive understanding of financial management and budgeting principles.
• Expertise in negotiation and conflict resolution.

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.