IT Project Manager (Process Improvement)

Responsibilities:

• Collaborate with cross-functional stakeholders to understand current workflows, identify gaps, and design standardized and improved processes.
• Own and manage end-to-end IT projects by developing and maintaining project plans, timelines, resource allocation, and budgets, followed by executing, continuously monitoring progress, and ensuring successful project delivery.
• Identify, analyze, and drive process improvement initiatives across business operations, including designing and proposing technology-driven solutions (e.g., Digital Transformation, Automation, AI, system implementation) to address business challenges and improve workflows.
• Translate business requirements into clear functional and technical specifications for development and implementation teams.
• Lead and facilitate all project-related activities, including meetings, workshops, requirement sessions, progress updates, and user training; oversee end-to-end system implementation, including SIT, UAT, deployment, and post-implementation evaluation to ensure successful delivery and solution effectiveness.
• Lead cross-functional teams (e.g., developers, data, operations) to implement solutions effectively and on schedule.
• Collaborate with external vendors and partners for system implementation, integration, or outsourcing initiatives.
• Define and track success metrics to evaluate the effectiveness of implemented solutions and continuous improvement initiatives, ensuring alignment with business objectives and expected outcomes.
• Establish and monitor internal controls post-implementation to ensure users adopt solutions effectively and follow defined processes; conduct audits to assess usage accuracy, compliance, and identify gaps for further improvement.

Qualifications:

• 2–5 years of experience in IT Project Management or related roles (e.g., Business Analyst, System Analyst, Assistant PM).
• Understanding of data structures, information flow, and system relationships (e.g., ER diagrams).
• Hands-on experience with SQL and Excel for data analysis, validation, and reporting.
• Experience in process improvement, system implementation, or IT audit is a plus.
• Proven track record of delivering IT projects on time, within scope, and within budget.
• Strong analytical thinking and problem-solving skills.
• Excellent communication skills, with the ability to bridge technical and non-technical stakeholders.