IT Project Manager – ServiceNow (SNOW) Implementations

Summary:

We are seeking an experienced IT Project Manager with 5–10 years of experience managing IT projects and hands-on exposure to ServiceNow (SNOW) module implementations. The ideal candidate will have experience coordinating implementation activities across business continuity and disaster recovery, AI Control Tower, and vulnerability management initiatives. The candidate will be responsible for end-to-end project delivery, including planning, scheduling, requirements coordination, stakeholder management, risk and issue tracking, implementation oversight, testing, deployment, and post-implementation support. The role requires the ability to work closely with business stakeholders, technical teams, ServiceNow developers, platform architects, and cybersecurity teams to deliver projects within agreed timelines and scope.

Responsibilities:

• Manage end-to-end delivery of ServiceNow module implementation and enhancement projects, from initiation and requirements gathering through deployment and transition to operations.
• Develop project plans, schedules, milestones, resource plans, status reports, RAID logs, and implementation roadmaps.
• Coordinate business stakeholders, ServiceNow developers, architects, infrastructure teams, cybersecurity teams, and third-party vendors.
• Track project scope, schedule, budget, dependencies, risks, issues, and change requests.
• Facilitate project governance meetings, stakeholder reviews, status updates, and steering committee discussions.
• Coordinate requirements workshops, solution design reviews, configuration and development activities, system integration testing, user acceptance testing (UAT), and production deployment.
• Ensure appropriate documentation, approvals, change management, release readiness, and operational handover.
• Monitor project progress, proactively escalate delivery risks, and drive resolution of blockers and dependencies.
• Ensure implementation deliverables meet business requirements, security standards, and organizational governance expectations.

Requirements:

• Manage projects involving business continuity planning, ERP resiliency, disaster recovery (DR), and application recovery readiness.
• Coordinate application owners, ERP teams, infrastructure, cloud, database, and business continuity stakeholders.
• Track recovery requirements, DR plans, testing schedules, recovery objectives, dependencies, and remediation actions.
• Coordinate DR exercises, failover/failback activities, validation, and reporting, as applicable.
• ServiceNow experience with relevant continuity, resilience, risk, or recovery workflows is preferred.

Required Skills:

• Proven experience in managing IT projects with a focus on ServiceNow implementations.
• Strong project management skills including planning, scheduling, and stakeholder management.
• Excellent communication and coordination abilities with diverse teams.
• Ability to track and manage project scope, budget, risks, and issues effectively.
• Experience in facilitating governance meetings and ensuring project deliverables meet business requirements.

Preferred Skills:

• Experience with AI Control Tower module or related AI governance capabilities.
• Knowledge of vulnerability management implementation or enhancement initiatives.
• Familiarity with business continuity, ERP, and disaster recovery projects.
• Experience coordinating with cybersecurity, infrastructure, and cloud teams.

Benefits:

• Opportunity to work in a dynamic and challenging environment.
• Gain experience in managing complex IT projects with a focus on ServiceNow.
• Potential for contract extension based on performance and project requirements.