IT Project Operations

Responsible for ensuring the smooth operation, support, and continuous improvement of systems, applications, websites, and other products developed by Stamps.

Job Description

• Ensure the smooth operation of systems, applications, websites, and other products developed by the company.
• Provide system training, technical support, and assistance to clients to ensure effective product usage.
• Monitor, analyze, and process data or content to support the smooth operation and performance of company systems.
• Coordinate with clients regarding system development, content updates, and project requirements while ensuring deadlines are met.
• Perform troubleshooting and identify the root cause of system or application issues.
• Collaborate with internal teams to resolve technical issues and ensure timely solutions.
• Respond proactively and promptly to client requests, issues, and operational needs.
• Assist in system integration activities and coordinate with relevant teams to ensure successful implementation.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum of 1 year of experience in IT Project Operations, IT Operations, Technical Support, or a related field.
• Familiar with IT products, web applications, and system operations.
• Good understanding of troubleshooting and problem-solving processes.
• Proactive and responsive, with the ability to handle multiple tasks in a fast-paced environment.
• Good communication and interpersonal skills, with the ability to coordinate effectively with clients and internal teams.
• Able to work under pressure and manage priorities while meeting deadlines.
• Mature, responsible, and detail-oriented personality.
• Willing to learn and adapt to new technologies and business requirements.

Plus points

• Experience in IT Project Operations, IT Project Management, or a similar role.
• Experience working with system or API integrations.
• Familiarity with API documentation and tools such as Postman.
• Basic understanding of REST API, JSON, and data flow between systems.
• Experience handling client-facing technical support or project coordination.
• Strong analytical and troubleshooting skills.
• Experience working in a technology company, SaaS environment, or software development company.

We Are Looking For Someone Who

• Takes ownership and is willing to go the extra mile to achieve the best outcome.
• Is proactive, hardworking, and committed to continuous learning and self-improvement.
• Is humble and open-minded, willing to learn from people regardless of their role, seniority, or background.
• Is a strong team player who actively supports teammates and contributes beyond their own responsibilities when needed.
• Believes that great products are built through collaboration, knowledge sharing, and helping each other succeed.