IT Release and Deployment Manager

Key Responsibilities

• Cutover & Command Leadership: Direct live release weekend war rooms and command centers; draft and execute minute-by-minute technical cutover runbooks; hold final go/no-go and rollback authority during deployment windows.
• Production Integrity & CAB Governance: Evaluate Requests for Change (RFCs) for technical risk, system dependencies, and business impact; present release packages to the Change Advisory Board (CAB); enforce strict ITIL quality gates.
• Multi-Environment Pipeline Management: Coordinate code package deployments and system builds across SIT to UAT to Pre-Prod to Production environments; verify pre-requisites including UAT sign-offs and database migration scripts using ServiceNow.
• Incident Triage & Continuous Improvement: Lead Post-Implementation Reviews (PIR) and Root Cause Analysis (RCA) for release-induced incidents; refine deployment automation and runbook procedures to minimize maintenance windows.

Job Qualifications (JQ)

• Experience: 3–5+ years of direct hands-on experience running off-hours deployment command centers, drafting technical cutover runbooks, managing release risk, and executing contingency rollback plans.
• Service Governance & ITSM: Deep working knowledge of ITIL Change, Release, and Incident Management frameworks; proven experience presenting RFCs to enterprise Change Advisory Boards (CABs).
• Tooling & Platform Operations: Hands-on proficiency with ServiceNow (Change & Release modules), Jira, and multi-tier environment tracking across enterprise/banking systems.
• Command Leadership: Proven ability to lead and coordinate cross-functional technical teams (DevOps, Infrastructure, DBAs, QA, and Business Leads) under high-pressure, live production go-live windows.