IT Residential Support

Key Responsibilities:

• Technical Support & Troubleshooting.
• Provide on-site or remote technical assistance for computers, mobile devices, printers, and other personal devices.
• Diagnose and resolve issues related to internet connectivity, software, hardware, and peripherals.
• Troubleshoot network issues such as W-Fi connection issues and VPN access.
• Maintain logs of support requests, resolutions, and recurring issues.
• Prepare reports on service performance, recurring issues, and suggested improvements.
• Ensure all interactions are friendly, professional, and responsive to resident needs.
• Manage expectations effectively and communicate technical concepts in a non-technical manner.
• Proactive Maintenance.
• Regularly update software, firmware, and antivirus systems for resident devices (where applicable).
• Assist in organizing and managing community IT resources such as shared printers or common-area computers.

Qualifications:

• Education: Associate's or bachelor's degree in IT, computer science, or a related field (or equivalent experience).
• Experience: 1–3 years of IT support experience, preferably in a residential or customer service-focused environment.
• Technical Skills: Proficiency in Windows, macOS, iOS, and Android operating systems.

Other Cert: ITIL

• Knowledge of remote support tools and basic troubleshooting methodologies.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage multiple tasks simultaneously.

Working Conditions:

• May require public holiday and weekend.
• Monday to Friday follow staging working hour.
• Alternate Saturday half day follow schedule.
• Job locations at Menara Great Eastern Mall, Jalan Ampang, KL.