IT (Roving)

• Diligently attends to assigned tickets and provides support within the specified SLAs.
• Regularly updates on the status of assigned service request or incident.
• Troubleshooting hardware and software problems, replaces defective parts and makes necessary escalation to the authorized person.
• Responsible in formatting/cloning of PC, Desktop & Laptops.
• Network connection configuration, testing and basic troubleshooting.
• Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates).
• Escalates problem that requires immediate attention of help desk, team leader or appropriate authorities.
• Performs other relevant tasks that may be assigned from time to time.

JOB REQUIREMENTS:

• Degree in Computer Science, Computing, Engineering, Information Technology or related degree from a reputable school.
• 1-2 years of experienced is a must.
• A technical, logical thought process.
• A team player and willing to assist different departments.
• An ability to prioritize and delegate.
• A keen eye for detail.
• Willing to be assigned in difference local branches (Luzon, Visayas & Mindanao)