IT SaaS Applications Specialist

We’re Hiring: IT SaaS Applications Specialist

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for an IT SaaS Applications Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role : IT SaaS Applications Specialist

Work Arrangement : Work from Home

Location : Colombia - Bogotá

Schedule : Mid Shift

Job description:

The IT SaaS Applications Specialist is an engaged, proactive member of the IT team focused on providing superior technical support to Sasser users using Software as a Service (SaaS) Products and Applications. The IT SaaS Applications Specialist analyzes, investigates, prioritizes, and resolves issues in a timely manner and communicates findings clearly with stakeholders.

Role and Responsibilities

• Provide Software as a Service (SaaS) Products and Applications technical support for Sasser and business unit users.
• Configure and customize SaaS Products and Applications.
• Investigate, prioritize, process, and resolve user needs, questions, and issues.
• Train and educate users on SaaS Products and Applications.
• Manage SaaS Products and Applications users accounts.
• Assist in the support, training, planning, and consulting of new implementations and integrations.
• Create low-code no-code applications that support and supplement SaaS Products and Applications.
• Ensures the Director, Product Delivery and Global Support (PDGS) is aware of project or tasks milestones, barriers, and risks.

Qualifications and requirements:

• Bachelor Degree in Business, IT, Technical Communication, or related field preferred
• Minimum 5 years relevant experience
• Familiar with Sage Intacct, SalesForce

Skills

• Must have experience with a Software as a Service (SaaS) operation.
• Excellent written communication skills, with the ability to convey information clearly and accurately.
• Experience in troubleshooting web browsers issues.
• Ability to determine solutions to complex problems.
• Advanced critical thinking skills.
• Desire to learn and develop a mastery of our SaaS Products and Applications.
• A passion for working with users and helping them resolve their issues.
• Ability to self-manage and engage with new problems proactively, with a sense of urgency, and with attention to detail.
• Ability to manage and work with a culturally diverse population.
• The ability to balance between data needs and requirements for action.
• Ability to work well and productively, always projecting a positive outlook in a fast paced sometimes stressful environment.
• Interpersonal skills to work in a team orientated, collaborative environment.

Non-negotiable skills and requirements:

• Bachelor Degree in Business, IT, Technical Communication, or related field preferred
• Minimum 5 years relevant experience
• Familiar with SalesForce
• Schedule: 09:00 to 18:00 UK
• Must have experience with a Software as a Service (SaaS) operation.

Perks & Benefits:

Comprehensive Legal Benefits (Colombia)

As part of your contract, we ensure all legally mandated benefits are covered—because your well-being is our priority! Here's what you can count on:

• Health Insurance (EPS)
• Pension Coverage
• Severance Pay (Cesantías)
• Family Compensation Fund (CCF)
• Occupational Risk Insurance (ARL)

Exclusive Perks That Go Beyond

We believe in giving more than just the basics. With us, you’ll enjoy:

• Premium Health Insurance (Prepagada)
• Life Insurance, starting from your 16th day with us.
• Flexible Work Setup options—Hybrid, On-site, or Remote. (This can change according to the role you are applying to)
• Access to the CloudStaff Dream Points Program.
• Exciting Growth Opportunities to fuel your career aspirations

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**