IT SECTION HEAD

About us

Star Wagen Indonesia is the official authorized commercial dealer for Mercedes Benz, authorized distributor for Sany SRT100S, authorized distributor for Sakai road construction equipment, and authorized distributor of Atlas Copco products in Indonesia. Backed by the experience of our parent company, Putra Perkasa Abadi, we are committed to delivering reliable products and outstanding after-sales service as the foundation of our success.

About the role

We are seeking an IT Section Head to join our team in Jakarta on a full-time basis. In this role, you will play a crucial part in managing IT service requests, coordinating team activities, and ensuring IT operations and projects are delivered according to established priorities and timelines. You will work closely with management, IT team members, and other departments to ensure IT services meet agreed Service Level Agreements (SLA) and support the company's operational needs.

This position requires a well-organized, analytical, and collaborative professional who can manage work priorities, coordinate IT team activities, communicate policies and instructions, and ensure IT documentation, SOPs, and work processes are properly implemented.

Key responsibilities

• Screen and manage incoming IT service requests before assigning them to the Helpdesk team.
• Monitor team response and report completion timelines to ensure compliance with established Service Level Agreements (SLA).
• Monitor actual work progress against established timeframes and follow up with team members when required.
• Manage work timelines and establish priorities across operational activities and project or module implementations.
• Delegate tasks to IT team members based on established priorities and workload requirements.
• Communicate management instructions and policies to the IT team and coordinate changes to policies, SOPs, and work instructions.
• Collect and address IT service needs and feedback from other departments to support effective IT services.
• Prepare work agendas, meeting agendas, project timelines, and Minutes of Meeting (MoM) related to IT projects.
• Maintain IT team documentation in an organized and systematic manner.
• Develop work instructions and SOPs as guidelines for the IT team and review their implementation to ensure alignment with actual work processes.

What we're looking for

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
• Experience in IT operations, IT service management, IT project coordination, or related functions will be an advantage.
• Good understanding of IT service request management, SLA monitoring, work prioritization, and team coordination.
• Strong organizational skills with the ability to manage multiple operational activities and project timelines.
• Good understanding of SOP and Work Instruction development and implementation.
• Strong coordination and delegation skills to manage IT team activities according to priorities.
• Good communication skills with the ability to communicate management policies and coordinate requirements across departments.
• Strong documentation skills with the ability to maintain project, meeting, and IT operational records systematically.
• Strong problem-solving and time management skills with attention to detail.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint, for monitoring, documentation, reporting, and project coordination.

What we offer

At PT. Star Wagen Indonesia, we offer a collaborative and supportive work environment where you can develop your skills and build a meaningful career. We provide competitive compensation, opportunities for professional growth, and exposure to a dynamic business environment. Join a team that values teamwork, continuous improvement, and individual contribution while maintaining a healthy and inclusive workplace culture.

Apply now

If you are a motivated professional who is ready to take on new challenges and contribute to PT. Star Wagen Indonesia, we would love to hear from you. Submit your application and join us in building a stronger and more effective organisation. Take the next step in your career and become part of our growing team.