IT Section Head

About MS Pharma MS Pharma is a leading pharmaceutical company specializing in the development, manufacturing, and distribution of generic and biosimilar medicines. Founded in 1989, with headquarters in Amman, Jordan and a Corporate Management Office in Zug, Switzerland, MS Pharma operates across 12 countries with more than 2,000 employees serving patients throughout the Middle East, North Africa, and selected European markets.

Job Summary Responsible for leading the technical support team to deliver exceptional customer service and resolve all technical issues, as well as maintaining the IT Infrastructure, computer systems, and servers.

Key Responsibilities

• Manage and maintain the organization's IT infrastructure, including servers, networks, hardware, software, email systems, and internet connectivity, ensuring high availability and performance.
• Lead IT operations by providing timely technical support, resolving system issues, and implementing preventive measures to minimize downtime.
• Develop, implement, and monitor IT policies, security controls, and disaster recovery measures to ensure data security, confidentiality, compliance, and business continuity.
• Plan, manage, and oversee IT projects, digital transformation initiatives, and system upgrades in alignment with business objectives and budgets.
• Manage the IT budget, procurement activities, vendor relationships, maintenance contracts, and technology investments to optimize cost and performance.
• Lead, coach, and develop the IT team by assigning priorities, monitoring performance, and promoting continuous improvement and knowledge sharing.
• Collaborate with business units to identify technology requirements, recommend solutions, and improve operational efficiency across the organization.
• Monitor system performance, analyze trends, conduct periodic audits, and prepare reports on IT operations, security, compliance, and key performance indicators.
• Ensure compliance with company policies, cGMP requirements, applicable regulations, and industry standards while maintaining confidentiality in all IT activities.

Qualifications & Experience

• BSc. in Information Technology, computer science or any related field as per the country regulations.
• A minimum of Eight years of relevant experience.
• Proficiency in written, read and spoken Arabic and English Languages.
• Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• HR Systems
• Manufacturing & Quality Systems
• Knowledge in SQL, Oracle
• GMP
• Project Management
• Strong knowledge of IT infrastructure, including networking, server management.

Our Culture At MS Pharma, we are guided by our Triple T values:

• Take Charge – Lead with accountability and courage
• Together for Better – Collaborate with trust and respect
• Thrive – Drive innovation, growth, and continuous improvement

Job Location: Riyadh, Saudi Arabia

Be part of a purpose-driven organization committed to improving patients’ lives through high-quality pharmaceutical solutions and operational excellence.