IT Security Analyst

MAIN ACCOUNTABILITIES

Incident and vulnerability analysis

• Ensure all suppliers and software have been validated against the Wings Security Framework

• Monitor security events and alerts.

• Analyse security incidents and vulnerabilities.

• Conduct vulnerability assessments and penetration testing.

• Respond to and investigate security incidents.

• Maintain security tools and technologies.

Ad hoc internal technical support

• Use internal call logging infrastructure to resolve all allocated support queries within agreed service level agreements.

• When required, provide after-hours first line technical support to all staff members.

• Fully investigate all support calls before escalating to second- or third-line support, as directed in accordance to the

escalation matrix.

• Assist with all technical queries and provide guidance to users as relevant, either in person or remotely.

• Ensure all work done is captured in the logging / ticketing system, closing calls as needed.

• Monitor and report any system alerts to line management.

• Meet with team weekly to discuss problems and progress reports.

Administration

• Ensure development knowledge management system is always updated with required solutions and documentation.

• Deploy and Maintain the levels of ISO and applicable governance, compliance standard in line with company

expectations

• Maintain computer related equipment registers.

• Ensure that all naming conventions are maintained.

General

• Ensure strict compliance with internal processes and policies, including adherence with the Authority Matrix and MAPs

guidelines.

• Attend all required meetings.

• Assist with any ad hoc tasks and projects given by Technology management team.

• Attend all assigned training, even if scheduled outside of normal working hours.

QUALIFICATIONS

Education & Certifications

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field; or relevant technical certifications and demonstrated experience.
• TESDA Certificate of Completion in Setting Up Computer Networks.
• TESDA Certificate of Completion in Maintaining Computer Systems and Networks.
• Bitdefender Consumer Solutions Technical Training or equivalent endpoint-security training.
• Fortinet Network Security Expert (NSE) Level 1 – Certified Associate.
• Fortinet Network Security Expert (NSE) Level 2 – Certified Associate.
• Additional certifications in cybersecurity, network security, system administration, or related fields are an advantage.

Work Experience

• Minimum of 3 years of relevant experience in:

  • Cybersecurity or network security;
  • Security and network troubleshooting;
  • Security monitoring and incident detection;
  • Endpoint or network security administration; and/or
  • IT infrastructure support.

Technical Knowledge & Skills

Candidates should have working knowledge of one or more of the following:

• Wazuh – security monitoring, SIEM/XDR, log analysis, and threat detection.
• Bitdefender – endpoint protection and security management.
• MISP – threat intelligence and indicator management.
• Microsoft Defender – endpoint security, threat detection, and incident response.
• n8n – workflow automation and security-related process automation.
• Other SIEM, EDR/XDR, threat-intelligence, network-security, or security-monitoring platforms.

Additional Skills

• Strong troubleshooting and analytical skills.
• Ability to investigate security alerts and determine potential threats.
• Basic understanding of TCP/IP, DNS, DHCP, firewalls, VPNs, routing, switching, and network security.
• Familiarity with cybersecurity concepts such as malware, phishing, vulnerabilities, indicators of compromise (IOCs), threat intelligence, and incident response.
• Ability to document technical findings and communicate security issues clearly.
• Willingness to learn and work with new cybersecurity tools and technologies.