IT Security & Operation

IT & Security Operations Engineer

About the Job

The IT & Security Operations Engineer will be responsible for supporting Bambu Lab’s day-to-day onsite IT operations and local security execution in the U.S. office. This role will work closely with HQ and technical teams to ensure reliable endpoint, account, network, infrastructure, and security operations while providing responsive onsite support to employees.

Location: Santa Clara, CA

Work Model: Onsite

Employment Type: Full-Time

Client Details

Happy Global’s client, Bambu Lab, is a technology company specializing in 3D printing products and solutions for consumer and professional markets. The company develops an integrated ecosystem of 3D printing hardware, software, and related technologies and continues to expand its operations in the United States.

As Bambu Lab’s U.S. organization continues to grow, the company is strengthening its local IT and security operations capabilities to support employees, infrastructure, workplace technology, and security requirements.

Description

The IT & Security Operations Engineer will be responsible for:

▪ Manage day-to-day onsite IT support, including endpoints, user accounts, software, network connectivity, conference rooms, and AV systems while meeting established service and resolution SLAs.

▪ Provision and maintain employee devices, accounts, applications, and access permissions throughout the user lifecycle.

▪ Troubleshoot local network issues across wired and wireless networks, VPN, DNS, and DHCP, serving as the onsite first responder and coordinating escalations with Tier 2 or HQ teams.

▪ Perform local infrastructure maintenance, including rack-and-stack activities, hardware inspections, equipment replacement, and RMA coordination.

▪ Implement and enforce HQ-defined security policies and controls, including endpoint protection, antivirus/EDR, MFA, network access controls, and related security standards.

▪ Respond to local security incidents as the first onsite point of contact and support incident investigation, containment, isolation, remediation, and escalation.

▪ Support cloud and collaboration platform operations while coordinating with HQ teams to maintain consistent and secure local IT practices.

▪ Participate in scheduled after-hours standby and emergency response coverage as required.

Profile

A successful IT & Security Operations Engineer should have:

▪ 2+ years of relevant experience in onsite IT support, IT operations, infrastructure support, or a related technical function.

▪ Strong hands-on experience supporting Windows, macOS, and Linux environments.

▪ Strong networking fundamentals, including TCP/IP, Wi-Fi, VPN, DNS, and DHCP , with experience using troubleshooting tools such as Wireshark.

▪ Experience with endpoint and device management technologies such as SCCM, Intune, Group Policy (GPO), or MDM platforms .

▪ Familiarity with identity and access technologies, including SSO, MFA, VPN, and Zero Trust concepts .

▪ Ability to implement security policies and perform initial triage of cybersecurity incidents.

▪ Basic scripting or automation experience using Shell, PowerShell, or Python .

▪ Familiarity with cloud platforms such as AWS or GCP .

▪ Strong English communication skills, service orientation, security awareness, and the ability to work effectively with both local users and global technical teams.

▪ Ability to work onsite in Santa Clara, CA and participate in scheduled after-hours standby or emergency response coverage.

▪ Legal authorization to work in the United States or eligibility for employer-sponsored work authorization. Bambu Lab is willing to support qualified candidates requiring H-1B sponsorship or H-1B transfer .

Preferred Qualifications

▪ Bachelor's degree in Computer Science, Information Security , or a related technical field; equivalent professional experience will also be considered.

▪ Experience supporting IT operations within a technology, engineering, or rapidly growing corporate environment.

▪ Hands-on experience with endpoint security tools, EDR/AV platforms, and security access controls .

▪ Experience supporting corporate network infrastructure and onsite hardware environments.

▪ Experience working with distributed or global IT and security teams.

▪ Experience supporting cloud-based infrastructure or enterprise collaboration platforms.

Compensation & Benefits

Base Salary: $150,000–$200,000 USD annually.

Additional compensation may include:

▪ Annual performance bonus

▪ Other performance-based incentive compensation, if applicable

Benefits include:

▪ Medical insurance

▪ Dental insurance

▪ Vision insurance

▪ 401(k) retirement plan

▪ Paid time off and other company-sponsored employee benefits, as applicable

▪ Professional development and career growth opportunities

Compensation may vary depending on experience, qualifications, technical expertise, location, and other job-related factors.

How to Apply

If your background aligns with this opportunity, we encourage you to apply. Qualified candidates will be contacted by a member of the Happy Global recruiting team for an initial discussion regarding the opportunity with Bambu Lab .

This position requires participation in scheduled after-hours standby and emergency response coverage. Any applicable standby or emergency response arrangements will be administered in accordance with applicable federal and California labor requirements.

By applying for this position, candidates acknowledge that their application may be subject to Bambu Lab’s applicable candidate privacy policies.

Equal Employment Opportunity

Happy Global and its client, Bambu Lab, are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, religious creed, sex, sexual orientation, gender, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related medical conditions, protected veteran status, or any other characteristic protected by applicable federal, California state, or local law.

All qualified applicants are encouraged to apply.