IT - Senior Executive

About the role

We are looking for a hands-on and proactive Senior IT Executive to support our day-to-day IT operations, infrastructure, systems and technology projects.

Key responsibilities

• Provide end-user support, maintain IT infrastructure and systems
• Troubleshoot hardware, software, and network issues across desktops, laptops, printers, CCTV, and mobile devices
• Install, configure, and maintain computer hardware, software applications, printers, mobile devices and other IT equipment
• Set up workstations and user accounts for new employees during onboarding
• Perform regular maintenance tasks to ensure optimal system performance and security
• Manage user permissions, passwords, and access rights in Active Directory and other systems
• Provide training and guidance to employees on software applications and hardware usage
• Maintain and support LAN/WAN, Wi-Fi, firewalls, switches, routers, VPNs and internet connectivity
• Monitor system performance, backups and disaster recovery readiness
• Support compliance with organisational IT policies, data protection requirements and PDPA obligations

About you

• Diploma or Degree in Information technology, computer science, or related field preferred

• 3-5 years of experience in IT support, basic knowledge of Windows operating systems, networking, and hardware troubleshooting

• Experience with Microsoft Office 365, Exchange, SharePoint, and cloud-based applications

• Basic networking knowledge including LAN/WAN configuration and troubleshooting

• Ability to diagnose and resolve hardware, software, and network problems effectively

• Excellent verbal and written communication skills to explain technical concepts to non-technical users

• Ability to work independently and prioritize multiple tasks in a fast-paced environment