IT Senior Staff

Job Summary

This position is responsible for supporting and managing day-to-day IT operations in a manufacturing environment, covering IT infrastructure, network, security, ERP systems, and end-user services. The role ensures system stability, security, and efficiency while supporting production operations and business processes. Responsibilities include hands-on technical support, coordination with vendors, IT asset management, and compliance with IT policies, under the direction of IT leadership.

Key Responsibilities

1. Networking & Security

• Manage, maintain, and support network systems including LAN, WAN, Wi-Fi, and VPN
• Administer and operate network and security devices such as firewalls, switches, routers, and access points
• Implement and support compliance with IT security policies, including access control, password policy, and data protection
• Monitor, troubleshoot, and resolve network and security incidents
• Support cybersecurity initiatives, backup systems, disaster recovery (DR), and business continuity planning (BCP)

2. IT Infrastructure Management

• Manage, operate, and maintain servers, storage, and backup systems
• Administer and support core systems such as Active Directory, DNS, DHCP, file servers, and email systems (on-premise and/or cloud)
• Plan, implement, install, patch, and upgrade IT infrastructure systems
• Support system upgrades, migrations, and new technology implementations
• Manage and support cloud or hybrid IT environments

3. Vendor & Outsourcing Management

• Coordinate and manage vendors, service providers, and system integrators
• Evaluate vendor service quality, cost, and performance
• Manage service level agreements (SLA) and follow up on service delivery
• Support procurement of IT hardware, software, and IT services

4. Help Desk & User Support

• Manage and provide daily IT support services in accordance with defined SLA
• Support IT equipment including laptops, desktops, printers, CCTV, and access control systems
• Troubleshoot incidents and service requests both on-site and remotely
• Analyze recurring issues, identify root causes, and improve support processes
• Prepare user guides and conduct basic IT training for users

5. IT Asset Management

• Manage IT assets including hardware, software, and licenses
• Maintain accurate IT asset inventory and asset lifecycle records
• Track warranty status, renewals, and software license compliance
• Support IT budgeting and planning for equipment replacement or upgrades

6. ERP & Application Support

• Provide functional and technical support for ERP systems
• Support users in daily ERP operations and troubleshooting
• Coordinate with ERP vendors and consultants for issue resolution
• Support ERP system enhancements, testing, upgrades, and new module implementation
• Monitor and manage system interfaces between ERP and other applications

7. Manufacturing / Factory IT Support

• Support IT systems related to manufacturing operations, including production systems, label printers, and handheld or barcode devices
• Maintain and support factory network infrastructure
• Support CCTV and security systems within production areas
• Work closely with Production, Engineering, and Quality teams to ensure IT system availability

8. IT Policy, Compliance & Documentation

• Develop, maintain, and follow IT policies, procedures, and standards
• Maintain IT documentation including network diagrams and system architecture
• Support internal and external audits
• Support IT risk management, change management, and compliance activities

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related field
• Experience in IT infrastructure, networking, ERP systems, or related roles
• Experience in a manufacturing or factory environment is preferred
• Hands-on experience in IT support, system operation, or IT service management

Technical Skills

• Networking & Security (Firewall, Switch, VLAN, VPN)
• Server & Virtualization (VMware, Hyper-V)
• Windows Server
• ERP systems
• IT Asset & Service Management
• Cloud platforms (Microsoft 365, AWS)

Soft Skills

• Leadership and team coordination
• Strong troubleshooting and analytical skills
• Good communication and coordination skills
• Service-minded attitude
• Ability to work under pressure in a production environment

Why Join Us?

At COSMAX (Thailand) Co., Ltd., we offer comprehensive benefits to support your professional journey and personal well-being:

• 5-day workweek promoting work-life balance.
• Lunch provided at our company cafeteria.
• Overtime pay and meal allowances for extended work hours.
• Employee shuttle service covering routes such as Bangna-Trad, Theparak, and Bangphli Housing.
• Group insurance for health and security.
• Bonus paid twice annually.
• Annual salary adjustments every April.
• 16 public holidays per year.
• Annual leave with one additional day earned annually.
• Personal leave for individual needs.
• Exclusive discounts on COSMAX products.
• Annual health check-ups for employee well-being.
• Annual parties and company outings to celebrate achievements.
• Opportunities for training and development to grow your skills.

Join a workplace that emphasizes both personal satisfaction and professional growth.

📍 Apply Today: Submit your resume to [email protected].
🔗 Learn more about us: https://www.cosmax.co.th.

Join us in shaping the future of beauty! 💄