IT Senior Support Specialist

IT Support / IT Infrastructure Engineer

Job Summary

We are looking for an IT Support / IT Infrastructure Engineer to manage and support the organization's computer systems, hardware, software, operating systems, networks, and security infrastructure.

The ideal candidate should have hands-on experience with Windows, macOS, Active Directory, DNS, DHCP, networking, firewalls, and VPNs, along with strong troubleshooting and problem-solving skills.

Key Responsibilities

• Provide technical support for desktops, laptops, computer systems, hardware, and software.

• Troubleshoot and resolve hardware, software, operating system, and network-related issues.

• Support and manage Windows and macOS operating systems.

• Manage Microsoft technologies, including:

• Active Directory

• DNS

• DHCP

• Windows OS

• Perform user account creation, modification, password resets, and access management in Active Directory.

• Monitor and troubleshoot network connectivity and infrastructure issues.

• Support firewall management and security configurations.

• Configure and troubleshoot VPN connectivity for users and remote employees.

• Maintain IT systems and ensure smooth day-to-day operations.

• Identify and resolve security-related issues involving systems, networks, and user access.

• Install, configure, update, and maintain hardware and software.

• Document technical issues, troubleshooting steps, and resolutions.

• Escalate complex technical issues to the appropriate infrastructure or security teams when required.

Required Skills

• Strong knowledge of IT Infrastructure and IT Support.
• Good understanding of computer hardware and software.
• Hands-on experience with Windows and macOS.
• Strong knowledge of Active Directory.
• Working knowledge of DNS and DHCP.
• Good understanding of network administration.
• Experience with firewalls and firewall management.
• Knowledge of VPN configuration and troubleshooting.
• Strong troubleshooting and problem-solving skills.
• Good understanding of IT security fundamentals.

Preferred Technical Keywords

IT Support | IT Infrastructure | Windows | macOS | Active Directory | DNS | DHCP | Networking | Firewall | VPN | Hardware | Software | System Administration

Candidate Profil

The ideal candidate should be a technically strong IT professional who can independently troubleshoot end-user, system, network, and security-related issues and provide timely resolutions.

Candidates with experience as an IT Support Engineer, Senior IT Support Engineer, Desktop Support Engineer, System Administrator, or IT Infrastructure Engineer would be suitable for this role.