IT SERVICE AND SECURITY OPERATIONS – JUNIOR EXPERT

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We are looking for a proactive and curious individual to join us as a Junior Expert in IT Service and Security Operations . This entry-level position offers an excellent opportunity to build hands-on experience across system monitoring and security operations. You will Join a cross functional team where strong critical thinking skills are essential for effective event recognition, investigation, and escalation.

The Main Responsibilities For The Position Are

• Assist in monitoring IT systems and security platforms to ensure service availability and timely incident detection.
• Perform initial alert validation and escalate issues in accordance with established procedures.
• Maintain accurate documentation and records related to incidents, platform health, and recurring operational checks.
• Participate in routine tool operations, including system checks, basic ticket handling, and reporting activities.
• Learn and follow operational playbooks and runbooks under appropriate supervision.
• Analyze and respond to cybersecurity threats and vulnerabilities in a structured manner.
• Identify potential security risks and contribute to mitigation efforts.
• Monitor the performance and overall effectiveness of security systems and controls.

Our Requirements

• Cause and effect thinking applied to recognizing critical IT and cybersecurity events.
• Willingness to learn monitoring platforms, detection tools, and structured operational workflows.
• Familiarity with enterprise-grade monitoring, detection, and incident handling tools.
• Attention to detail, good communication, and a collaborative mindset.
• Ability to follow predefined procedures and grow with guidance.
• Strong foundational knowledge of incident response techniques for identifying, isolating, and mitigating security incidents, including the ability to map activities to the MITRE ATT&CK framework and align processes with ITIL practices.
• Bachelor’s degree in computer science, Information Security, or a related field.

Advantage (Considered a Plus)

• Experience in IT Operations or Security operations within financial institutions, with focus on monitoring environments.
• Knowledge of IT tool governance, controls, and audit readiness.
• Any relevant certification that enhances your capability to meet the outlined challenges.

We Offer

• A learning environment with continuous coaching, guidance, and hands-on support.
• A clear development path into advanced operational or security-focused roles.
• Access to real world monitoring platforms, detection tools, and live operational events.
• An inclusive, collaborative, and approachable team culture.