IT Service Coordinator

We are looking for an experienced and detail-oriented Service Coordinator to join our team. The primary role of the Service Coordinator is to ensure that all customer service needs are met in a timely and efficient manner by dispatching both remote and onsite tickets.

The ideal candidate will be detail oriented, have great communication skills, and is comfortable working in a team environment.

Responsibilities:

• Monitor progress, quality of work, and customer satisfaction levels for the POD you are assigned to
• Coordinate and schedule delivery of services as required for various clients
• Assist with resolving customer complaints or inquiries quickly and efficiently
• Gather feedback from clients
• Liaise between the client and other departments within the organization when necessary
• Receive and process customer support requests over the phone, email, or other communication channels
• Assign customer requests to appropriate personnel based on skillset and availability
• Track customer requests from start to finish in order to ensure completion of tasks in a timely manner
• Monitor customer feedback ratings and communicate any concerns with customer service personnel
• Ensure compliance with company policies and procedures pertaining to customer service delivery
• Additional issues/responsibilities that may arise
• Ability to prioritize and delegate to resolve tasks and tickets
• Oversee inventory levels, ensuring accurate tracking, timely replenishment, and proper allocation of resources

Qualifications:

• High School Diploma required; associate’s degree preferred
• Proven track record of dispatching services efficiently in a past role
• Exceptional organizational skills with the ability to multitask effectively
• Excellent interpersonal communication abilities both written and verbal
• Proficiency with computer programs such as Microsoft Office Suite