it service delivery

Roles and Responsibilities :

• Manage IT service management processes, ensuring compliance with industry standards such as COBIT, ISO 27001, and ITIL.
• Develop and implement effective incident management strategies to minimize downtime and ensure timely resolution of issues.
• Collaborate with cross-functional teams to identify areas for improvement in ITSM processes and implement changes accordingly.
• Provide training and guidance on ITSM best practices to team members.

Job Requirements :

• 10-16 years of experience in IT services & consulting with expertise in COBIT, EUC, ITSM.
• Strong understanding of ITIL Intermediate certification or equivalent knowledge.
• Proven track record in managing incidents effectively using various tools like ticketing systems etc.