IT Service delivery manager

10+ years of experience in IT Service Management / IT Operations across multiple service domains.

Strong knowledge of ITSM, ITIL, incident management and SLA management.

Proven experience in multi-vendor management and service delivery.

Experience handling critical Sev1/Sev2 incidents and service escalations.

Strong stakeholder communication, analytical and problem-solving skills.

Degree in Computer Science, IT or a related field.

ITIL certification preferred.

TECHCOM SOLUTIONS founded in 2003 is a Total Solutions Provider in IT sector working with Government agencies, MNCs, System Integrators , Educational Institutions & BFSI. Providing structured services for projects outsourcing, managed services and staffing solutions across skillsets in Singapore and APAC. Local Singaporean company with an MSC status company in Malaysia and Shared Services centre in India.

We are a transactional technology provider with focus on Customised Integrated Solutions, Strategic Outsourcing & Professional Services and Client Communications.

It is manned by professionals with a proven track record in the industry, combined with technical expertise & dedication. The right platform for aspiring candidates who want to make a mark in IT domain and mid-career PMETs who want to switch & get trained in IT .